Maybe Amdocs Should Call Dovetail for Clarify Support
February 16, 2009
Last week, I blogged about a recent support issue an Amdocs customer was facing. They had contacted Amdocs, but couldn’t get assistance. We helped the customer solve the problem even though we have no support agreement with that customer. Well, we are at it again. Last week, Jorge posed a question on ITtoolbox for the Clarify experts. Seems Jorge “tried Amdocs' tech support but they said it would require an enhancement ($$$) of their doing.” Not content to have another Amdocs customer go away unhappy, Gary Sherman solved Jorge’s issue. You can see the full exchange , but as you can see below, Jorge got the answer he was looking for: Reply from jcruz1965 on 2/16/2009 10:32 AM “Hi Gary, I was able to squeeze on some time on Friday and implement your fix in our development system. Worked flawlessly. I now have to talk to the business…