Maybe Amdocs Should Call Dovetail for Clarify Support
Last week, I blogged about a recent support issue an Amdocs customer was facing. They had contacted Amdocs, but couldn’t get assistance. We helped the customer solve the problem even though we have no support agreement with that customer. Well, we are at it again.
Last week, Jorge posed a question on ITtoolbox for the Clarify experts. Seems Jorge “tried Amdocs’ tech support but they said it would require an enhancement ($$$) of their doing.” Not content to have another Amdocs customer go away unhappy, Gary Sherman solved Jorge’s issue. You can see the full exchange , but as you can see below, Jorge got the answer he was looking for:
Reply from jcruz1965 on 2/16/2009 10:32 AM
We’re sorry that the Amdocs community can’t seem to get the customer support they have paid for, but rest assured that Dovetail Software is here to serve you.
Until Next Time,