Dovetail Agent

Clarify – meet the webDovetail Agent, Clarify help desk, Clarify CRM, Amdocs Clarify

Dovetail Agent brings the power of your Clarify system to the web, letting your organization scale quickly, increase productivity, and improve flexibility. Dovetail Agent uses your existing Clarify database, allowing you to avoid an expensive and time-consuming transition project. Dovetail Agent replaces the legacy Clarify Client with a simple but powerful web application. Goodbye client-server – Hello web!

Explore Dovetail Agent Features

Modernize without “Rip and Replace”

Dovetail Agent’s co-existence with other Clarify applications, including the Clarify Classic Client, enables organizations to rollout Dovetail Agent incrementally -without the typical “big bang” rollout. As Dovetail Agent is a front-end application, all existing back-end integrations continue to function without any changes.


Dovetail Agent is compatible with the version of Clarify you already have – no need for a time-consuming or expensive upgrade. Need to run the latest database or server platform? No problem – Dovetail applications are supported on the latest versions of Oracle and SQL Server, along with the latest server operating systems.

Feature Rich

Dovetail Agent maintains the deep functionality Clarify users expect, including:

  • Cases
  • Subcases
  • Solutions
  • Part Requests
  • Search
  • Queries
  • Reporting & Dashboards


Learn more about Dovetail Agent, and view screenshots of the application