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Tag: search

Using the Tika Java Library In Your .Net Application With IKVM

July 2, 2010 Update   I've created a project page for TikaOnDotNet on github. Tika On DotNet   This may sound scary and heretical but did you know it is possible to leverage Java libraries from .Net applications with no TCP sockets or web services getting caught in the crossfire? Let me introduce you to IKVM, which is frankly magic:   IKVM.NET is an implementation of Java for Mono and the Microsoft .NET Framework. It includes the following components: A Java Virtual Machine implemented in .NET A .NET implementation of the Java class libraries Tools that enable Java and .NET interoperability   Using IKVM we have been able to successfully integrate our Dovetail Seeker search application with the Tika text extraction library implemented in Java. With Tika we can easily pull text out of rich documents from many supported formats. Why Tika?  Because there is nothing comparable in the .Net world as…

Dovetail Seeker Sneak Preview

June 29, 2010 Lately we have been giving some love to Dovetail Seeker our search solution for Clarify/Dovetail CRM. I wanted to share a couple teaser screenshots of a couple features we are working on for our next release.   These screenshots are from an example “reference” web application we are including with Dovetail Seeker to show off all its new fancy features and to get developers excited and empowered to build their own search clients.   The these screens are pretty raw they are from an example app, a proving ground, which will undergo much improvement and change. You’ve Got Your Documents In My Search Index!   The most requested and exciting new feature to Dovetail Seeker is “Rich Document Indexing”.   You select a directory you want indexed and our Seeker will look for files, extracting their content making them searchable.…

Saving Searches in Dovetail applications

September 21, 2009 Saving Searches in Dovetail AgentOne of the things under development for the next version of Dovetail Agent is the ability to save your favorite searches.Here’s a screenshot:So you can now save your searches, and easily execute them again at anytime.You can also name a search. By default, the name of the search will be the search terms. But you can rename it to whatever you want. For example, as opposed to a search being named: “squeaking washer condition:open casetype:problem” You may choose to rename it as “open cases for squeaky washer”Look for this functionality in the next release of Dovetail Agent.Saving Searches in Dovetail Mobile Agent and Agent LiteCurrently, we don’t have Saved Searches in Dovetail Mobile Agent or Agent Lite. This is on the enhancement list for the future.But, you can easily save a search today by simply using…

Mobile Case Creation

July 30, 2009 One of the most requested features we get for Dovetail Mobile Agent is the ability to create cases. Request no more. Wait no longer. Well, maybe just a bit longer. I just finished an update that adds mobile create case functionality. We are going to use it internally for awhile before shipping it. If you want to take it for a test drive send me an email. Here is a sneak peek for everyone. Finding the correct customer Technically this screen was the most difficult to pull off. Finding a customer is typically the first thing you do when creating a case. In this situation it tells us two very important things: who is the contact for the case and what site are they are working at. Looking at the image above I see room for improvement. See this is…

Dovetail Seeker 1.2 Released

July 21, 2009 If you are not a Dovetail customer be prepared for a boring post. If you are a fan or our search product. Be prepared to be rocked! My last couple of posts have been talking about the cool stuff coming out in the next version of Dovetail Seeker? Well, the next version of Dovetail Seeker is here. I hope you enjoy it. I’d love to know how you are using Seeker in your organization below or if you prefer off-line. What’s new in version 1.2 Important Changes Dovetail Seeker now requires version 3.5 SP1 of the .Net framework. Seek.exe has been renamed to SeekerConsole.exe Application settings are now located in the install directory within the applicationSettings.config file. New Features Dovetail Seeker now includes a Windows service for keeping your search index up to date. For more information see Seeker Windows…

Dovetail Seeker update part deux

July 14, 2009 Yesterday I added a feature that will be in the next release of Dovetail Seeker.Executive Summary: Coming soon, support for indexing against Clarify views.Didn’t it support that already?Well.. No. I was working on a feature for Mobile Agent that I wanted to use some cool search techniques to facilitate and found out a view would work better. When I tried to do just that the indexer exploded with nasty unfriendly errors. What is a developer to do but stop everything and add a feature.Does this great power come with any great responsibilities?Yes. Paths traversing relationships are not allowed when indexing views. What is a path? Well, paths are basically instructions telling the indexer how to find the piece of data you want in the index. Against tables paths can include relations which are not possible for views. This means you…

Dovetail Seeker Update

July 9, 2009 We will soon be releasing a new version of Dovetail Seeker our information retrieval tool for Dovetail/Clarify CRM. The big news in this release is that Seeker now includes a windows service for keeping your indexes in-sync with your database in near real-time. This release also adds the ability to wipe and re-index your search indexes after database purges. Previous Seeker Posts Seeker Introduced Previous Release Post Creating your own Seeker Client Real-Time Indexing Driver Gary and I have been thinking about different scenarios where Seeker could be used. One of them was to use search to replace how users find different types of data. I’ll leave diving into that scenario in more detail to Gary. Think Find Caller using a single search box. One of the requirements that came up was that the search index would need to in-sync…

Searching For Motivation

February 20, 2009 People love search. I love search. I have to admit though that I am guilty of not using my own tools to the best of their ability. Dovetail Seeker is a search product we created to find important knowledge stuck in your Clarify/Dovetail CRM. At Dovetail we use our own software to support our customers and Seeker is always indispensible, when working new cases, effectively mining our solutions and previous cases for knowledge.   That said, I am stuck in my old ways. I’ve been supporting our product line since before we had an effective search tool and whenever I get a support question I am quick to rack my brain and not our knowledge base.   To combat this affliction I created this motivational poster in effort to remind me to hit the search button before I think too hard.    

Dovetail Seeker 1.1 Shipped

December 3, 2008 We have added a few bows and ribbons to Dovetail Seeker our handy web based search service for Clarify. We’ve made it easier for search clients, like Dovetail Mobile Agent, and Dovetail Search for Clarify, to page results. Added example code for consuming Seeker’s search services from a .Net client. Better documentation of the search service API. Details Details Here is a copy and paste of our release notes for this version with all the gritty details. Version 1.1.0 Documentation added with information on the Seeker Search Web Service API. Added client-example directory to the installation directory. This directory now contains source code and assemblies for a C# Seeker client. Please view the ReadMe.txt file in that directory for more information. Added new value RequestedNumberOfResults to the search results information returned by the search service. This value reflects the number…

Dovetail Search for Clarify

November 18, 2008 Ever since we introduced Dovetail Seeker this summer, I was anxious to incorporate its capabilities with our applications. It is integrated within Dovetail Agent, Dovetail SelfService, and Dovetail Mobile Agent. Kevin also demonstrated how to incorporate it into your own applications (his particular example was integrating Seeker with an ASP.NET 2.0 web application). We've now integrated Seeker with the Clarify Classic Client, bringing the simple and ubiquitous search box into Clarify. Dovetail Search provides the User Interface (UI) for searching and displaying retrieved search results. Dovetail Search for Clarify makes a request to Seeker, and Seeker returns a set of search results. Dovetail Search displays these results in a simple, intuitive format. What can you search?You can search any data in your Clarify database. Out of the box, Dovetail Search is configured for searching cases, solutions, change requests (bugs), subcases, and part request details. Its easily configurable, so…