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Tag: Gary Sherman

Reminder: Schema 101 webinar this week

May 16, 2011 Just a little reminder that I will be hosting a webinar on Tuesday of this week covering the basics of your Clarify/Dovetail schema. This will be a good overview for those who are new to a Clarify/Dovetail system, and a good refresher for those who have been around for a while. Topics Schema and database concepts Viewing your schema Editing your schema Schema tools A walkthrough of customizing your schema using SchemaScript Assorted tips and tricks for working with your schema When Thursday, May 17, 2011 11:00 AM - 12:00 PM (Central Time) Register Register at:  https://dovetailsoftwareevents.webex.com/dovetailsoftwareevents/onstage/g.php?t=a&d=669385476

Support for Oracle 11

May 4, 2011 We have recently validated our product suite against Oracle 11. Due to our approaches to developing software, coupled with our use of .NET, all of our products worked as is. We didn’t have to change our apps to add support for Oracle 11. It was really just a testing exercise for us. Oracle 11 is now part of our continuous integration environment, so we know things work now, and will continue to work moving forward. Pretty sweet. This includes support for: Dovetail SDK Dovetail Mobile Dovetail Carrier Dovetail Seeker Dovetail SchemaEditor Dovetail Rulemanager Dovetail Agent Dovetail Admin Platform Guide Our online Platform Guide is the best place for the latest details on supported platforms. http://support.dovetailsoftware.com/selfservice/resources/platform-guide * One exception There is one exception for support of Oracle 11: ArchiveManager (DIET). We have some additional work to do there. If this is…

More on Rule Properties (Data Paths, Expressions, and Contexts)

May 3, 2011 Yuval over at NextGen Consulting has a couple of good posts on Data Paths and Expressions and Path Contexts. Paths are classically used in RuleManager properties, aliases, and auto-destination rules. More contemporary uses include CBO queries, Smart Client forms, and routing rules. A bunch of good information there – go check it out. I’ve also added links back to those posts on the Rulemanager wiki.

Webinar: Clarify / Dovetail Schema 101

April 27, 2011 In this complimentary webinar, I’ll be covering the basics of your Clarify/Dovetail schema. This will be a good overview for those who are new to a Clarify/Dovetail system, and a good refresher for those who have been around for a while. Topics Schema and database concepts Viewing your schema Editing your schema Schema tools A walkthrough of customizing your schema using SchemaScript Assorted tips and tricks for working with your schema When Thursday, May 17, 2011 11:00 AM - 12:00 PM (Central Time) Register Register at:  https://dovetailsoftwareevents.webex.com/dovetailsoftwareevents/onstage/g.php?t=a&d=669385476  Schema 201 Interested in a more advanced session? I’m considering doing a Schema 201 session, including items such as SQL Views, Database Flags, Change Fields, Pseudo Relations, MTM tables, ADP in more detail, etc. If this is something you’re interested in – please let me know! I’ll probably only do this if there’s…

Free Product Spotlight: Employee Manager Utility

April 11, 2011 Back before we were Dovetail Software (we used to be First Choice Software), back before web applications were standard, back when Clarify was still its own company – many of our products were add-ons or enhancements to the Clarify Classic Client. And we had a boatload of them. But as mush as usage of the Clarify Client has declined over the years, there are still many organizations still using it. So we came up with the bright idea to open up some of these add-ons applications, and offer ‘em up for free. We’ve already released a bunch of them for free (and we’ll be offering up more soon). So I’m starting up a little blog series (can I call it a series when this is the first?) where I’ll cover a brief overview of some of these products. And of…

Employees expect mobile access

March 3, 2011 In the webinar on Mobile solutions that I hosted this week, I covered not only the explosive growth of mobile, but also the need, preference, and even demand! for mobile solutions by employees. This includes a preference for the tools that optimize their productivity – including mobile access and use of their own tools, such as their own devices. Dan Ortega from Sybase has a great post titled Mobile Workers and an IT Role Reversal. His post further emphasizes the points I discussed this week. A few of my favorite tidbits from his article: It’s no surprise that they [consumers] are putting intense pressure on their employers to enable more job-related tasks on their devices. They don’t have the patience to wait for corporate IT to set a policy for their device, nor are they willing to carry and use…

Mobile webinar follow-up

March 1, 2011 Big Thanks! to all those that attended today’s webinar on Mobile solutions for Clarify / Dovetail. We had a rockin’ good turnout, and some great questions from attendees. Presentation Mobile systems for Clarify & Dovetail on Prezi More Info on Dovetail Mobile Marketing: https://clarify.dovetailsoftware.com/user-applications/mobile/ Technical: http://dovetal.es/dtMobile Additional Questions? Feel free to contact me. We can discuss Mobile, Clarify, Dovetail, debate Fender vs. Gibson, or just about whatever. Call for Ideas Have an idea for a topic for a future session? Please share! We'd love to hear your ideas. Interested in presenting, or co-presenting a session? That would be great! You can leave a comment here, or drop me an email at gary@dovetailsoftware.com

Reminder: Mobile Solutions webinar this week

February 28, 2011 Just a little reminder that I will be hosting a webinar on Tuesday of this week discussing Mobile Solutions for Clarify & Dovetail systems. Topics Uses for mobile applications within your support team Using mobile and other light-weight applications to extend system access to others in your organization Mobile web versus native applications Use of SMS and other mobile and telephony technologies Co-existence with existing client applications Dovetail Mobile – an overview and demonstration When Tuesday, March 1, 2011 2:00 PM - 3:00 PM (Central Time) Register Register at: https://dovetailsoftwareevents.webex.com/dovetailsoftwareevents/onstage/g.php?t=a&d=662158209

Webinar: Mobile solutions for Clarify & Dovetail systems

February 9, 2011 90% of IT managers are planning to implement new mobile applications in 2011. [1] Organizations are constantly being challenged with increasing employee productivity and decreasing costs, while simultaneously increasing customer satisfaction. Customers expectations from vendors are higher than ever – expecting near real-time support by knowledgeable agents. Mobile CRM solutions allow organizations to stay connected to their customers – anytime, anywhere. Mobile CRM apps allow for real-time access to customers, support information, and your knowledgebase, all in the palm of your hand. Mobile applications can help in the quest for decreased costs, increased customer satisfaction, and even improved employee satisfaction. Topics In this complimentary webinar, we’ll cover: 50% of organizations say that employee demand is driving the adoption of new mobile applications. [1] Uses for mobile applications within your support team Using mobile and other light-weight applications to extend system…

Reminder: Search webinar this week

January 31, 2011 Just a little reminder that I will be hosting a webinar this week on use of search in Clarify / Dovetail systems. Topics Search usage Search Technologies – Traditional and Contemporary Use of search in different applications Search as part of workflow Architecture Extensibility Demonstrations When Wednesday, February 2, 2011 11:00 AM - 12:00 PM (Central Time) Register Register at: https://dovetailsoftwareevents.webex.com/dovetailsoftwareevents/onstage/g.php?t=a&d=661099603