November 14, 2016
Recently, I talked about the new SDK Toolkit Extension in Dovetail Carrier, which allows for executing methods within the Dovetail SDK Toolkits, without writing any code.I also discussed how I was able to remove some custom scripts from our own production environment, and replaced them with this new SDK Toolkit extension.I absolutely LOVE this new capability within the system, and I’m super excited to see how our customers use this power.I received an email from one of our customers this past week detailing how they’ve been able to take advantage of this new functionality.Just wanted to pass along that we implemented a biz rule action to call into the Support SDK directly in PROD. Pretty awesome stuff! Use case here is that an external process creates cases in our system via a sproc, but they wanted some additional controls as…
Customer Success Story: custom workflow using the SDK Toolkit extension in Dovetail Carrier
November 14, 2016
Recently, I talked about the new SDK Toolkit Extension in Dovetail Carrier, which allows for executing methods within the Dovetail SDK Toolkits, without writing any code.I also discussed how I was able to remove some custom scripts from our own production environment, and replaced them with this new SDK Toolkit extension.I absolutely LOVE this new capability within the system, and I’m super excited to see how our customers use this power.I received an email from one of our customers this past week detailing how they’ve been able to take advantage of this new functionality.Just wanted to pass along that we implemented a biz rule action to call into the Support SDK directly in PROD. Pretty awesome stuff! Use case here is that an external process creates cases in our system via a sproc, but they wanted some additional controls as…
June 3, 2016
Customer Service Today - a phantomMy colleague Matt, a sales director here at Dovetail, recently wrote about customer service on our HR blog - this is something I find myself more and more concerned with as we continue to move from a manual society to all-things automated or computer-related. As a customer, are your needs truly met - do you feel like you are listened to? Do you want more? Have you come to expect less?Expecting LessI think this is where we are today. We have come a place where poor customer service is the norm. Where the client is only listened to when they threaten public shaming or when they actually go to a public forum like Twitter or Yelp to describe their poor experience. How sad that it has come to this. How sad that the days of…