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Tag: clarify amdocs

HTTP request from cbbatch on UNIX

April 15, 2010 While answering some questions about integrating Clarify with web apps, I got a follow-up question (off the list) asking about how to make an HTTP request from cbbatch on UNIX. He didn’t care about the response – the page actually is just a php script that triggers a process on the web server; nothing visual is shown. Here’s my reply: I would use curl to make the HTTP request. curl is a command line tool for transferring data with URL syntax. It's available for Windows, Mac, and a boatload of flavors of UNIX. The curl website: http://curl.haxx.se/ I’ve used curl in a couple of previous posts. From cbbatch, just shell out and use curl to make the HTTP request. Like this: Sub test() Dim shellCommand as String Dim processId as Integer Dim url as String Dim curl as String curl…

Solution Workflow

April 14, 2010 When we talk about workflow within our CRM systems, we commonly talk about cases, subcases, part requests, etc. But every queueable object within our Clarify/Dovetail system can have its own workflow. Including Solutions. Many people don’t think about a workflow around their knowledge. I wanted to touch on this, and show an example of a business process, or a workflow, for Solutions. Quick recap: what is a Solution? A Solution is a description of a known problem with one or more workarounds and/or resolutions. It is a piece of re-usable knowledge. Some refer to it as a KB or KnowledgeBase article. Here’s what a Solution looks like within DovetailAgent: Pretty simple. An ID number, a title, a status, a description of the problem, and one or more workarounds/resolutions. Simple Workflow Here’s an example of a simple workflow for a Solution:…

Would Clarify Bootcamps be useful?

February 22, 2010 One of the themes I’ve picked up on recently is that there seems to be a lot of organizations who still use Clarify /Amdocs, but not to its full potential. No where near its full potential. I’ve recently talked to a bunch of people who don’t really know how to use it fully, extend it, what functionality is available, or even how to maintain it. I’ve seen the same issue on both sides of the house: Technical IT resources who don’t know how to customize it, what all of the moving components are, what to do when something goes wrong, or even where to look for knowledge, Business resources who don’t fully know what the product is capable or what exactly they even have. For example, I’m amazed when I find out that people aren’t running Rulemanager – one of…

WebHooks in Clarify/Dovetail

February 9, 2010 What is a WebHook? From the WebHooks wiki: The concept of a WebHook is simple. A WebHook is an HTTP callback: an HTTP POST that occurs when something happens; a simple event-notification via HTTP POST. A web application implementing WebHooks will POST a message to a URL when certain things happen. When a web application enables users to register their own URLs, the users can then extend, customize, and integrate that application with their own custom extensions or even with other applications around the web. For the user, WebHooks are a way to receive valuable information when it happens, rather than continually polling for that data and receiving nothing valuable most of the time. WebHooks have enormous potential and are limited only by your imagination! (No, it can't wash the dishes. Yet.) That sounds like a business rule (in Clarify…

Clarify Technical Consultant posting

January 7, 2010 For any of you Clarify peeps out there looking for a gig, there’s a Clarify Technical Consultant available at IDC Technologies in Silicon Valley. Requirements: 4-5 years in the following amdocs modules Clarify Application: amdocs crm, clarify classic client, call center application, clear support application, clarify schema, clarify deployment in 3-tier environment tuxedo VB 6 Minimum 4-5 years of experience in Clarify enhancements Understanding the customer requirements Enhancements and testing Note: This isn’t a position at Dovetail, and I don’t have any vested interest in filling this job. I’m simply sharing an opportunity with my Clarify compadres.

Clarify Architect position

September 25, 2009 For any of you Clarify peeps out there looking for a gig, there’s a Clarify Architect position available in Cincinnati Ohio. Requirements: Very Strong experience with Clarify/Amdocs product platform (Customer/Call management systems) Strong experience with installations, configurations and migrations of Clarify product platform Strong experience with TIBCO. Should be able to perform installations and configurations, as well as setting up interfaces etc Experience with Tuxedo and Weblogic are required. Should be able to perform installations and configurations, as well as any troubleshooting Note: This isn’t a position at Dovetail, and I don’t have any vested interest in filling this job. I’m simply sharing an opportunity with my Clarify compadres.

Migrating a case from Clarify into a Zendesk ticket

September 21, 2009 I recently received a request asking how to migrate some data (specifically, cases) from Clarify into Zendesk. Seems the company is in the process of turning off Clarify and rolling out Zendesk.   It’s all about the APIs   We provide a full set of APIs for Clarify within our Dovetail SDK, and Zendesk also provides a set of APIs. So we just need to put them together. PowerShell   I’ve been using PowerShell more and more lately, so I decided to use that as my environment. And because Powershell gives me full access to the .NET framework, I can use classes such as System.Net.WebClient, which makes it easy for me to call the Zendesk REST APIs. Login to Clarify   In a previous post, I showed how to use some common functions in PowerShell for logging into a Clarify database.   . .\DovetailCommonFunctions.ps1 $ClarifyApplication = create-clarify-application;…

How do I know what ID to use for a new table or view?

September 18, 2009 When creating a new table or view in Clarify/Amdocs/Dovetail, a unique ID number must be supplied.How do I know what ID to use?Clarify has defined a range of numbers that are reserved for custom tables and views. They guarantee that they will not use any numbers in this range. So, you need to use a number in this range.There are two ranges reserves for custom IDs: 430-571 and 2000-4999. The rest are reserved for Clarify baseline use.So, you simply need to pick a number in that range that hasn’t yet been used.How do I know what numbers have already been used?The most common method is to export your schema, pick a number, and search your schema to see if its in use. If it is, pick another number, search again. Repeat until you find an available number.A better waySince our…