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Tag: clarify amdocs

Include a URL to the case in outgoing emails

July 14, 2011 I’ve blogged in the past about how to customize your outgoing emails in Clarify/Dovetail, including using rule properties. Using this same technique, we can include a URL back to the case automatically. For example, if you’re using a SelfService type application, such as Dovetail SelfService, or Clarify eSupport or WebSupport, we can include a URL back to the case so customers can easily get back to the case, where they can review it, add notes, view the status, etc.  1. Export the existing Template form the database You’ll need a directive file for the template. Here’s one: http://www.clarifytoolbox.com/code/directive-file-sendemailaboutobj-comtmplte Export it using ArchiveManager (DIET) or dataex: diet -user_name USERNAME -password PASSWORD -db_server SERVER -db_name DATABASE -archive -export sendemailaboutobj.dat -dir email_com_template.dir 2. Edit the Template All we need to do is modify the template, include the URL that we want, and use…

Multiple email addresses for a contact or employee

June 10, 2011 In today’s modern age, many people have multiple email addresses. They may have a work email, a home email, a personal email, etc. I think I may have at least 1/2 a dozen.   In Clarify (and Dovetail), there’s one field for specifying an email address. Back in 1990, it was uncommon that people had multiple email addresses, so a single field was sufficient.   But what do we do when a contact has multiple email addresses? Where do we store that info?   I’ve seen systems where multiple custom fields are created, such as: table_contact.x_home_email table_contact.x_work_email table_contact.x_alternate_email table_contact.x_alternate_email2   etc.   Yuck.   I’ve also seen systems where multiple email addresses are crammed into the one existing email field.   Yuck again. How about…   I think what would be useful is a table that allowed for many email…

Schema 101 Webinar Follow-up

May 17, 2011 Big Thanks! to all those that attended today’s webinar on Schema 101. Slides The slides from today’s presentation are available on Slideshare.   Recording The webinar recording is available for playback. Links More Info on Dovetail SchemaEditor: http://dovetal.es/dtSchema   More Info (and free download) for Dovetail BOLT:  http://dovetal.es/dtBolt Schema 201   Interested in a more advanced session? I’m considering doing a Schema 201 session, including items such as SQL Views, Database Flags, Change Fields, Pseudo Relations, MTM tables, ADP in more detail, etc.   If this is something you’re interested in – please let me know! I’ll probably only do this if there’s enough interest up front.   You can leave a comment here, or drop me an email at gary@dovetailsoftware.com

Reminder: Schema 101 webinar this week

May 16, 2011 Just a little reminder that I will be hosting a webinar on Tuesday of this week covering the basics of your Clarify/Dovetail schema. This will be a good overview for those who are new to a Clarify/Dovetail system, and a good refresher for those who have been around for a while. Topics Schema and database concepts Viewing your schema Editing your schema Schema tools A walkthrough of customizing your schema using SchemaScript Assorted tips and tricks for working with your schema When Thursday, May 17, 2011 11:00 AM - 12:00 PM (Central Time) Register Register at:  https://dovetailsoftwareevents.webex.com/dovetailsoftwareevents/onstage/g.php?t=a&d=669385476

Support for Oracle 11

May 4, 2011 We have recently validated our product suite against Oracle 11. Due to our approaches to developing software, coupled with our use of .NET, all of our products worked as is. We didn’t have to change our apps to add support for Oracle 11. It was really just a testing exercise for us. Oracle 11 is now part of our continuous integration environment, so we know things work now, and will continue to work moving forward. Pretty sweet. This includes support for: Dovetail SDK Dovetail Mobile Dovetail Carrier Dovetail Seeker Dovetail SchemaEditor Dovetail Rulemanager Dovetail Agent Dovetail Admin Platform Guide Our online Platform Guide is the best place for the latest details on supported platforms. http://support.dovetailsoftware.com/selfservice/resources/platform-guide * One exception There is one exception for support of Oracle 11: ArchiveManager (DIET). We have some additional work to do there. If this is…

Dovetail SchemaEditor vs. ddcomp – or – why is ddcomp so slow?

May 2, 2011 While doing some prep for my upcoming webinar on Clarify/Dovetail Schema 101, I started doing some closer looking into what SchemaEditor and ddcomp actually do under the hood.   We’ve had some good reports from customers on how much faster schema changes get applied when using Dovetail SchemaEditor. I knew it as well, but I didn’t really know why. So I put on my Encyclopedia Brown hat and started my investigation. The scenario   My test case was pretty simple: add a new column to the case table. A pretty common scenario. Dovetail SchemaEditor   I ran SchemaEditor, adding a new x_test_integer column. I examined the logs emitted by SchemaEditor, as well as the SQL Profiler trace.   Here are the changes SchemaEditor made to the database:   1. Add the new column to the metadata (adp_sch_info table) INSERT INTO adp_sch_info (…)     VALUES…

Webinar: Clarify / Dovetail Schema 101

April 27, 2011 In this complimentary webinar, I’ll be covering the basics of your Clarify/Dovetail schema. This will be a good overview for those who are new to a Clarify/Dovetail system, and a good refresher for those who have been around for a while. Topics Schema and database concepts Viewing your schema Editing your schema Schema tools A walkthrough of customizing your schema using SchemaScript Assorted tips and tricks for working with your schema When Thursday, May 17, 2011 11:00 AM - 12:00 PM (Central Time) Register Register at:  https://dovetailsoftwareevents.webex.com/dovetailsoftwareevents/onstage/g.php?t=a&d=669385476  Schema 201 Interested in a more advanced session? I’m considering doing a Schema 201 session, including items such as SQL Views, Database Flags, Change Fields, Pseudo Relations, MTM tables, ADP in more detail, etc. If this is something you’re interested in – please let me know! I’ll probably only do this if there’s…

Binding JSON Data to a Clarify control using ClearBasic

April 18, 2011 A while back, I posted some information on how to consume JSON data in ClearBasic.   Someone recently asked me if you could bind a set of data from a web service into a Clarify grid. Of course. Similar idea to what I posted earlier, just now we want to take the object that we created from the JSON, and turn it into something that the Clarify UI can consume. For a Clarify grid, a list of records will work.   I created a simple web service that returned a collection of data in JSON format. To be honest, I used the Dovetail SDK to query for a list of the user’s open cases, and return it in JSON format. But the web service could return any data, from any source.   Here’s the basic code:     Transpose a JavaScript Object Into…

Free Product Spotlight: ROOM (Recently Opened Object Monitor)

April 13, 2011 Continuing on with my series highlighting some of the free products we’ve recently made available, today I wanted to give an overview of ROOM.  (You can also view the 1st entry in the series: EMU) ROOM is the Recently Opened Object Monitor for the Clarify Classic Client. It is often the case that Clarify users open up objects, close them, and then want to re-open them easily and quickly. Suppose, for example, that a case is found by executing a case query. After the case is closed, the user realizes that they need to look at the case again. If they don’t remember the case number, they have to execute the query again to find the case. Many programs provide a mechanism to retrieve recently opened objects. For example, in MS Word, you can find recently opened documents via the…

Free Product Spotlight: Employee Manager Utility

April 11, 2011 Back before we were Dovetail Software (we used to be First Choice Software), back before web applications were standard, back when Clarify was still its own company – many of our products were add-ons or enhancements to the Clarify Classic Client. And we had a boatload of them. But as mush as usage of the Clarify Client has declined over the years, there are still many organizations still using it. So we came up with the bright idea to open up some of these add-ons applications, and offer ‘em up for free. We’ve already released a bunch of them for free (and we’ll be offering up more soon). So I’m starting up a little blog series (can I call it a series when this is the first?) where I’ll cover a brief overview of some of these products. And of…