Author: Dovetail for Clarify

February 2, 2011 This webinar covers traditional search tools (as well as their associated challenges), contemporary approaches to search, and non-traditional search approaches.   In this session, the following items were covered:        Search usage    Search technologies – traditional and contemporary    Use of search in different applications    Search as part of workflow    Architecture    Extensibility    Demonstrations   Presenter: Gary Sherman, CTO and VP of Products Related Links: Dovetail Seeker Product Information Dovetail Seeker Support Page Try it out Date & Time: Wednesday, February 2, 2011 11:00 AM - 12:00 PM (Central Time)  

March 6, 2010 Dovetail will be hosting a webinar that will highlight an alternative approach for completing Clarify infrastructure upgrades. This topic should be of interest to any organization running an older version of Clarify that needs to upgrade their CRM infrastructure. This method allows you to:   Avoid upgrading Clarify (the application itself) while upgrading the database and server OS/hardware Avoid Amdocs maintenance back payments Reduce upgrade complexity and cost Improve performance and supportability system wide   Common amongst organizations that have implemented Clarify over the last 20 years is the tendency to lag behind on the Clarify version they are running. Companies have little incentive to undertake the often forebodingly complex process of a Clarify upgrade because most versions of the application are very stable and the features offered in new versions often don't fit their business.This creates a problem after…

January 12, 2010 Putting Clarify CRM in the hands of employees outside of the support center in a cost effective way has traditionally had its challenges: high software license costs, solution and architecture complexity, and difficulty in keeping pace with new technologies to name a few. Most companies have chosen to avoid the matter all together.   Over the past 14 years, more than 100 Clarify customers have come to Dovetail for help in leveraging their Clarify systems in new ways and segments of their businesses. This upcoming webinar details a few ways Dovetail has been helping our customers put valuable customer support information in the hands of anyone, anywhere, and anytime.   Specific topics to be covered are: UI Considerations for various user profiles such as field service agents, managers, users with limited training, and other occasional users. Traditional delivery methods and…

September 1, 2009 Dovetail will be hosting a webinar that will present how to develop a Clarify data management strategy that incorporate archival software to provide a more efficient way to     Manage database growth Ensure data integrity Maintain system performance     Presenters: Rusty Coleman: VP of Sales and MarketingGary Sherman: VP of Products   Date & Time: Tuesday, September 1, 2009, 11:30 AM EST   Registration: This webinar has ended.   Slides from this webinar: