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Tag: instant messaging

Moving the Dovetail Twitter Integration To Jabber/XMPP

April 22, 2008 Quickly after creating a Twitter Integration with Dovetail I ran into rate limiting issues using Twitter's API. Twitter currently only allows 70 requests per hour. Here is their guidance... If you are developing an application that requires more frequent requests to the Twitter API, please contact us and we'll see what we can do.  We maintain a white list of known-good screen names who have high-volume API needs.  We also suggest researching Jabber/XMPP if your application needs to deliver a near-realtime experience (for example, a bot that replies to direct messages). I emailed Twitter support asking nicely for higher volume API usage but still haven't gotten a response. Then I realized that if we want to release this Dovetail/Twitter integration to our customers we it need to work within the rate limiting guidelines, so I listened to Twitter's guidance and…

Pairing Your Twitter Account With a Jabber Client

Twitter will send direct messages and updates for friends you follow who have notifications turned on to a device. Cool. Better yet a device can be a mobile phone (SMS) or an Instant Messaging account. The goal of this post is to show how to sending and receive messages to Twitter using a Jabber device. To do this we will be using the excellent IM client Digsby which it turns out has excellent Jabber support. Here is what we will be doing. Creating a Jabber ID in Digsby. Adding the Twitter Jabber ID as a contact for your new Jabber ID. Pair your new Jabber ID with your Twitter account. Testing it out. Creating a Jabber ID To create a Jabber ID using Digsby click on Add IM Account in your preferences. Fill in the Jabber Account form and one…

Creating A Twitter Integration

April 15, 2008 I have been doing some work using Twitter as a notification mechanism for case events taking place in Dovetail CRM. I also wanted to expose an API of sorts driven by Twitter direct messages which would allow support agents to work on cases via Twitter. I created a twitter account for Dovetail and went crazy. To the right is a screen shot of my favorite twitter client showing me being notified of a case created by a customer and accepting it via Twitter. This goal of this post is a brain dump what I have learned so far on my journey into Twitterland. Twitter? - what is this Twitter you speak of Twitter is a micro-blogging service on which you can post short messages called tweets. People usually post what they are up to, thinking about, and sadly what clothing…

Digsby

April 10, 2008 I don't do too much Instant Messaging (IM) lately. Twitter and Campfire have replaced a lot of what I used to use IM for. That said IM is not dead.   I still need to have private conversations with people that are not into Twitter or hanging out around my team's campfire. I have contacts across many different IM formats. I have been using Trillian for years and found that while it works the UI is clunky and their new version Astra is taking forever to get out the door. Along comes Digsby and I am in love.       Digsby is intuitive to configure and supports a plethora of Instant Message formats, Email protocols, and Social Networks.          Only thing I see missing is IRC and Campfire support.   What I really like about Digsby is their customer aware web site. The download and install experience flows…