April 3, 2011
Eddie Surabian, Manager of Information Services of Pulte Group, talks about their use of the Dovetail Suite for Clarify, specifically Dovetail Mobile and Dovetail Seeker. [hr] What does your company do? Pulte Group is one of the largest homebuilders in the United States. Which Dovetail applications does Pulte use? We have implemented Dovetail Agent, Dovetail Admin, Dovetail Mobile, Dovetail Seeker, Dovetail Rulemanager, and Dovetail SchemaEditor, and are now in the process of implementing Dovetail Carrier for processing emails. Tell us about your use of Dovetail Mobile and how it's working. We have a large number of field support engineers and having the ability to manage support casework on blackberries and smartphones has greatly improved our response times to our business customers . What did you use before Dovetail Mobile and why did you switch? Before the mobile agent we used paging to notify…
Case Study: Pulte Group talks about their use of Dovetail Mobile and Dovetail Seeker
April 3, 2011
Eddie Surabian, Manager of Information Services of Pulte Group, talks about their use of the Dovetail Suite for Clarify, specifically Dovetail Mobile and Dovetail Seeker. [hr] What does your company do? Pulte Group is one of the largest homebuilders in the United States. Which Dovetail applications does Pulte use? We have implemented Dovetail Agent, Dovetail Admin, Dovetail Mobile, Dovetail Seeker, Dovetail Rulemanager, and Dovetail SchemaEditor, and are now in the process of implementing Dovetail Carrier for processing emails. Tell us about your use of Dovetail Mobile and how it's working. We have a large number of field support engineers and having the ability to manage support casework on blackberries and smartphones has greatly improved our response times to our business customers . What did you use before Dovetail Mobile and why did you switch? Before the mobile agent we used paging to notify…
February 28, 2011
With Dovetail expanding our business to include a focus on support solutions for HR organizations I've spent some time thinking about how our software would be beneficial to HR and how best to articulate my points. Here are my thoughts so far.Dovetail Software is ideal for any HR organization that is looking to operate more efficiently, provide a higher quality of service, and/or better understand the needs and wishes of the work force they serve. The system has many technical merits, but for this article I'm going to stick with high level concepts that will hopefully have meaning to the non-technical crowd. The use of Support Suite for HR will provide a means for Management to: Simplify the job for HR staff advisors Making it easy for your staff to organize their work and get the information they need to…