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Tag: Dovetail Agent Lite

Authentication across applications, including Dovetail Mobile / AgentLite

December 11, 2012 We’ve worked with a couple of customers recently who use some other application for authentication. Basically, Single Sign-On. One was using CA SiteMinder, and another had a home grown application. In both instances, we were able to easily allow Dovetail Mobile / AgentLite to work with their existing authentication mechanisms, allowing single sign-on capabilities. This means that if a user has already authenticated in their environment, then they were automatically logged into Dovetail, without having to enter their username and password again. Pretty nice user experience.   In this post, I’ll share some of the details about how this all works.   For this scenario, our customer had a home grown “App Store”. Users logged into this App Store, which authenticates them, and then shows them a list of applications that they are authorized to use. One of them is Dovetail Mobile.  …

Now available: Dovetail Mobile 2.0

September 30, 2010 Dovetail Mobile Agent 2.0 is now available. New functionality in Dovetail Mobile Agent includes: Subcase Functionality (creating, editing, closing, workflow, logging of phone calls, emails and notes, searching, privileges, etc.) Password Reset, allowing a user to reset their own password, should it be lost or forgotten  Searching of files and attachments (case attachments, solution attachments, etc.) using Dovetail Seeker 2.0 Application-level privilege, allowing administrators to control which users can use Dovetail Mobile Agent. Data Restriction, allowing different groups of users to only see certain data within the system Subcases Search for files and attachments   Password Reset   Documentation Dovetail Mobile Agent documentation is available online. Get it! To obtain this release, create a request using Dovetail SelfService, or send us an email.

Saving Searches in Dovetail applications

September 21, 2009 Saving Searches in Dovetail AgentOne of the things under development for the next version of Dovetail Agent is the ability to save your favorite searches.Here’s a screenshot:So you can now save your searches, and easily execute them again at anytime.You can also name a search. By default, the name of the search will be the search terms. But you can rename it to whatever you want. For example, as opposed to a search being named: “squeaking washer condition:open casetype:problem” You may choose to rename it as “open cases for squeaky washer”Look for this functionality in the next release of Dovetail Agent.Saving Searches in Dovetail Mobile Agent and Agent LiteCurrently, we don’t have Saved Searches in Dovetail Mobile Agent or Agent Lite. This is on the enhancement list for the future.But, you can easily save a search today by simply using…