June 3, 2016
Customer Service Today - a phantomMy colleague Matt, a sales director here at Dovetail, recently wrote about customer service on our HR blog - this is something I find myself more and more concerned with as we continue to move from a manual society to all-things automated or computer-related. As a customer, are your needs truly met - do you feel like you are listened to? Do you want more? Have you come to expect less?Expecting LessI think this is where we are today. We have come a place where poor customer service is the norm. Where the client is only listened to when they threaten public shaming or when they actually go to a public forum like Twitter or Yelp to describe their poor experience. How sad that it has come to this. How sad that the days of…
Software and Customer Service
June 3, 2016
Customer Service Today - a phantomMy colleague Matt, a sales director here at Dovetail, recently wrote about customer service on our HR blog - this is something I find myself more and more concerned with as we continue to move from a manual society to all-things automated or computer-related. As a customer, are your needs truly met - do you feel like you are listened to? Do you want more? Have you come to expect less?Expecting LessI think this is where we are today. We have come a place where poor customer service is the norm. Where the client is only listened to when they threaten public shaming or when they actually go to a public forum like Twitter or Yelp to describe their poor experience. How sad that it has come to this. How sad that the days of…