Pro Tip: Create a Solution Librarian user to keep your workspace tidy

A common request I hear from users is: How do I get solutions (knowledgebase articles) out of my WIPbins?

A Solution (in baseline Clarify/Dovetail) is always in an Open condition – meaning it’s always in a user’s WIPbin. But once I’m done creating/editing it – I don’t want to see it anymore. It just clutters up my workspace.

One very simple way to tackle this is to create a dummy Solution Librarian user. That way, a user can simply assign a solution to the Solution Librarian, and this takes it out of the user’s WIPbin.


This is super easy to put in place, and allows user’s to keep their workspace tidy and clutter free. There are more complex options that involve customizations, but sometimes the simplest solution is the best.

Hope you find this useful.

Rock on.