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Social CRM, The New Rules of Relationship Management

While at SXSWi last week, I was in the audience for a panel on Customer Support in a 140 character world. It was a great panel of speakers, and the content didn’t disappoint. One of the panelists was Jeremiah Owyang.  He’s recently written a white paper on Social CRM – good stuff.

Social CRM: The New Rules of Relationship Management (blog post)

Social CRM: The New Rules of Relationship Management(white paper)

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