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A simple blog comment turns around a customer experience

July 23, 2007 I've blogged in the past about turning blog entries into customer experiences. Here's a recent real-world example of that. Adam Esterline reviewed Watir as part of a web application testing comparison. In his own words, "I did not give Watir very high marks." Bret Pettichord, our Test Architect here at Dovetail, and a core contributor to the open-source Watir project, left a comment on Adam's blog, simply asking for more info about Adam's experience using Watir. Bret's comment was a pretty simple one, but it engaged Adam. Enough so to prompt Adam to revisit Watir, and try again, this time with much better results. Even more so, it was enough to get Adam to post a follow-up praising Bret: This is great customer service. Bret saw that our team was having problems and responded thoughtfully. There's no fancy CRM software involved…

Seagate cares about the customer experience, and it shows

July 19, 2007 Check out this post on How Seagate learned to package like Apple. Not only is the packaging well done, but the "technical" manual (that doesn't come across as technical) is as well. They obviously thought about the entire customer experience, from a potential customer picking up the box in a store, to the unpacking of the contents, to the manual that guides one through the setup, and finally to its use. Someone obviously kept the customer experience question front and center at all times: How does it make the customer feel, at every step along the way? Nicely done. Technorati Tags: design, customer experience

Wufoo : Create beautiful, professional HTML forms quickly and without code

July 17, 2007 The 37signals blog points us towards Wufoo. Wufoo is an Internet application that helps anybody build amazing online forms. When you design a form with Wufoo, it automatically builds the database, backend and scripts needed to make collecting and understanding your data easy, fast and fun. Because we host everything, all you need is a browser, an Internet connection and a few minutes to build a form and start using it right away. It's pretty slick. I see it not only being useful for creating real forms, but for easily creating mock-ups/wireframes/etc. Give it a whirl!

Modifying a case you don't own

July 13, 2007 Clarify employs a strict ownership paradigm with its application, meaning that only the owner of a workflow object can make a critical change to it. This ownership paradigm was baked into the product, and difficult to modify. For example, anyone can add notes to a case, but only the owner can change the status. What's a critical change? Let's take case as the object in question, and see what Clarify considers critical. Critical changes: Change any attributes of the case (title, priority, severity, etc.) Change the status Perform a workflow action (Assign, Dispatch) Close the Case Change the contact, product, or contract for the case Relate the case to a solution Non-Critical changes: Log Notes Log Email Log Phone Call Log Research However, organizations don't always want to follow these imposed rules. For example, it's not that uncommon to have a…

My nomination for worst variable name ever: else_bool

While pair-programming this week, Kevin and I ran into this: Dim else_bool As Boolean <snip> else_bool = Convert.ToInt32(pv2_rec("part_good_qty").NetValue) > 0 else_bool! Whiskey Tango Foxtrot! Um, how about isGoodQuantityAvailable? And yes, since we refactor mercilessly, we changed it. Our code base is better today than it was yesterday.

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Blog

A simple blog comment turns around a customer experience

Seagate cares about the customer experience, and it shows

Wufoo : Create beautiful, professional HTML forms quickly and without code

Modifying a case you don't own

My nomination for worst variable name ever: else_bool

Dovetail

HR SOLUTIONS

CLARIFY SOLUTIONS