April 3, 2011
Eddie Surabian, Manager of Information Services of Pulte Group, talks about their use of the Dovetail Suite for Clarify, specifically Dovetail Mobile and Dovetail Seeker. [hr] What does your company do? Pulte Group is one of the largest homebuilders in the United States. Which Dovetail applications does Pulte use? We have implemented Dovetail Agent, Dovetail Admin, Dovetail Mobile, Dovetail Seeker, Dovetail Rulemanager, and Dovetail SchemaEditor, and are now in the process of implementing Dovetail Carrier for processing emails. Tell us about your use of Dovetail Mobile and how it's working. We have a large number of field support engineers and having the ability to manage support casework on blackberries and smartphones has greatly improved our response times to our business customers . What did you use before Dovetail Mobile and why did you switch? Before the mobile agent we used paging to notify…
October 18, 2011
Recently I had the need to use a pseudo relation as part of a path evaluation (i.e. as part of a business rule path). But, the path evaluator can’t do this, because it’s not a “real” relation in the Clarify/Dovetail schema. Pseudo Relations I covered pseudo relations in my recent Schema 201 webinar, but lets give a quick review. A pseudo relation is a sort of schema hack that implements a relation using two fields. One field holds the type_id of the object that we want to relate to, and one field holds the objid of the object. These pseudo relations were a bit of a data modeling hack, before exclusive relations. Pseudo relations are nice, because we don’t have to create a new physical column for a relation, and we can relate to any other object in…
July 12, 2010
This is the first installment of a new series of posts on migrating applications/enhancements from the Clarify desktop application to Dovetail Agent features. There are usually a few components involved – schema changes, customized forms, and custom code – that all need to be converted in some form or fashion. For this series of posts, I will be migrating the Employee Manager Utility (EMU) from a Clarify desktop integration to a new feature for Dovetail Agent and Dovetail Admin. EMU is part of the Administration Series, and was last modified when Dovetail Software was still known as First Choice Software. The first things to do is to examine the Employee Manager Utility product. EMU is an administration tool that allows an administrator to associate employee properties (such as queues, office location, supervisor, and resource configuration) to a workgroup. New employees…
May 17, 2010
Authoring Schema ScriptThis post will teach you the best way to author your Schema Editor schema script to do upserts, adds and/or updates to your Amdocs database schema. Luckily, you do not often have to worry about doing upserts but there is one situation where not doing them can get you into trouble.Anytime you provide schema script which should work whether the object exists or not and must change properties of the original.Sorry if that just lost you. Let's start out with the basics. What is this Schema Script?We created Schema Editor for Amdocs users who need a better way to update the database schema of their Clarify/Amdocs database. When we created SchemaEditor, Gary Sherman was adamant that we needed a new workflow for updating the schema. The classic workflow involved exporting the database schema, manually editing the result, and reapplying the changes. It is not…