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Author: Dovetail for Clarify


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Posts by Dovetail for Clarify:

Clarify and Dovetail Schema 201

Static image August 24, 2011 In this complimentary webinar, we'll build on the previous Schema 101 session, and dive into more advanced schema topics. Schema 201     SQL Views Many-To-Many Tables Role Objects Pseudo Relations Exclusive Relations Change Fields Closer look at the ADP tables     When Wednesday, August 24, 2011 (This webinar has ended) Presenter: Gary Sherman, CTO and VP of Products  

Clarify and Dovetail Schema 101

Static image May 17, 2011 In this complimentary webinar, we’ll be covering the basics of your Clarify/Dovetail schema.   This will be a good overview for those who are new to a Clarify/Dovetail system, and a good refresher for those who have been around for a while. Topics Schema and database concepts Viewing your schema Editing your schema Schema tools A walkthrough of customizing your schema using SchemaScript Assorted tips and tricks for working with your schema When Thursday, May 17, 2011 11:00 AM - 12:00 PM (Central Time) Presenter: Gary Sherman, CTO and VP of Products Links More Info on Dovetail SchemaEditor: More Info (and free download) for Dovetail BOLT:  

Case Study: Pulte Group talks about their use of Dovetail Mobile and Dovetail Seeker

Static image April 3, 2011   Eddie Surabian, Manager of Information Services of Pulte Group, talks about their use of the Dovetail Suite for Clarify, specifically Dovetail Mobile and Dovetail Seeker.   [hr] What does your company do? Pulte Group is one of the largest homebuilders in the United States. Which Dovetail applications does Pulte use? We have implemented Dovetail Agent, Dovetail Admin, Dovetail Mobile, Dovetail Seeker, Dovetail Rulemanager, and Dovetail  SchemaEditor, and are now in the process of implementing Dovetail Carrier for processing emails. Tell us about your use of Dovetail Mobile and how it's working. We have a large number of field support engineers and having the ability to manage support casework on blackberries and smartphones has greatly improved our response times to our business customers . What did you use before Dovetail Mobile and why did you switch? Before the mobile agent we used paging to notify…

Mobile Solutions for Clarify & Dovetail Systems

Static image March 1, 2011 Organizations are constantly challenged with increasing employee productivity and decreasing costs, while simultaneously increasing customer satisfaction. Customer expectations from vendors are higher than ever – expecting near real-time support by knowledgeable agents.   Mobile CRM solutions allow organizations to stay connected to their customers – anytime, anywhere. Mobile CRM apps allow for real-time access to customers, support information, and your knowledgebase, all in the palm of your hand. Mobile applications can help in the quest for decreased costs, increased customer satisfaction, and even improved employee satisfaction.   In this session, the following items were covered:   Uses for mobile applications within your support team Using mobile and other light-weight applications to extend system access to others in your organization Mobile web versus native applications Use of SMS and other mobile and telephony technologies Co-existence with existing client applications Dovetail Mobile…
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