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Tag: SysAdmin

Finding a Business Rule based on its message

September 26, 2017 If you receive a business rule notification message, but you're unsure as to exactly which business rule it came from, there's a few ways to find the originating rule. Notification Message For example, lets say that you received the following notification: Email Notification How do I find which business rule caused this notification to be sent? There's actually a few options here. 1. Dovetail Agent - Query Business Rule Actions Using Dovetail Agent, create a query for Business Rule Actions Dovetail Agent - Query Business Rule Actions And filter for Message Contains something happened This will show you a list of rules that contain that string in the message. Dovetail Agent - Query Results Clicking one of the results will take you to the Business Rule itself. [caption id="attachment_7594"…

New in Dovetail – Configuration Item Rule Properties

August 29, 2017 We've recently added support for Configuration Item Rule Properties in Dovetail Rulemanager and Dovetail Agent. In this post I'll cover what they are, why you'd want to use them, as well as a few examples.   First, a quick refresher on Rule Properties and Config Items. Rule Properties Business Rule Properties are used in a number of places throughout the Dovetail suite, including: Business Rule Conditions Business Rule Action Messages Canned Response Variables Email Log Templates Traditionally, a rule property would traverse a path through the schema, starting from the base object, and ending at a column. For example, the Contact First Name property for a case would use the path case_reporter2contact:first_name. However, there are instances where a static value may be desired, and this static value cannot be traversed to via a schema path. In these instances, a Configuration Item Rule Property is…