Creating A Twitter Integration
April 15, 2008
I have been doing some work using Twitter as a notification mechanism for case events taking place in Dovetail CRM. I also wanted to expose an API of sorts driven by Twitter direct messages which would allow support agents to work on cases via Twitter. I created a twitter account for Dovetail and went crazy. To the right is a screen shot of my favorite twitter client showing me being notified of a case created by a customer and accepting it via Twitter. This goal of this post is a brain dump what I have learned so far on my journey into Twitterland. Twitter? - what is this Twitter you speak of Twitter is a micro-blogging service on which you can post short messages called tweets. People usually post what they are up to, thinking about, and sadly what clothing…