More Campfire Integration

Kevin Miller recently had a recent post talking about how we have notifications from our Clarify/Dovetail system show up in Campfire.


When a case is dispatched to our support queue, we get a notification in Campfire. That tends to be where we all “hang out”, so its a perfect place for group notifications.


Kevin had another great idea today that we should also post a message when the case is accepted by someone, so that we know someone has picked it up and is working it.


A quick business rule:


Object Type: Case
Rule Name/Description: Campfire notification upon case accept
Start Event: Accept
Cancel Events: 
Conditions: [Current Owner Workgroup] = Support
Action Title: Notify Campfire
Action Type: Command Line 
Start Action: 0 minutes
From: Event Creation
Using: Elapsed Time
Repeat: Never


c:\ruby\bin\ruby.exe C:\repo\DovetailAutomation\focus\campfire\classic-campfire.rb ” [Object Type] [Object ID]  has been accepted by [Logger]. :[Object ID] “




And now we have our Campfire notifications for both Dispatch and Accept: