More Campfire Integration

February 13, 2008

Kevin Miller recently had a recent post talking about how we have notifications from our Clarify/Dovetail system show up in Campfire.

 

When a case is dispatched to our support queue, we get a notification in Campfire. That tends to be where we all “hang out”, so its a perfect place for group notifications.

 

Kevin had another great idea today that we should also post a message when the case is accepted by someone, so that we know someone has picked it up and is working it.

 

A quick business rule:

 

Object Type: Case
Rule Name/Description: Campfire notification upon case accept
Start Event: Accept
Cancel Events: 
Conditions: [Current Owner Workgroup] = Support
Action Title: Notify Campfire
Action Type: Command Line 
Start Action: 0 minutes
From: Event Creation
Using: Elapsed Time
Repeat: Never
Message:

 

c:\ruby\bin\ruby.exe C:\repo\DovetailAutomation\focus\campfire\classic-campfire.rb ” [Object Type] [Object ID]  has been accepted by [Logger]. : http://www.dovetailsoftware.com/fcclient/console/console.asp?command=casebyid&param1=[Object ID] “

 

 

 

And now we have our Campfire notifications for both Dispatch and Accept:

 

 

 

Rockin!