October 11, 2010
A while ago I posted about using email with Dovetail/Clarify. One of the items I talked about is the Enhanced Email Out functionality within Dovetail Agent, which is a client-side integration with your MS Outlook client. This allows users to access their address books, attach files to the outgoing email, use your signature, read/delivery receipts, etc. The way this is accomplished in via Collaborative Data Objects (CDO), a Microsoft library that exposes the interfaces of the Messaging Application Programming Interface (MAPI). There area few downsides of using CDO, including the need to install CDO on each desktop, Outlook warnings/restrictions, and troubles with Office 2010. It’s not really a surprise – having a web application be able to access your Outlook application has the potential for security trouble. Use your mail client An alternative to this is to simply pop open a…
February 2, 2012
In Dovetail Agent, there has been support for a long time to integrate Microsoft Outlook into the email functionality. In the past this has been done by using Collaboration Data Objects (CDO), which is a 32-bit client library that provides access to Outlook-compatible objects through a COM-based API. As customers (and Dovetail Software employees) upgraded to Office 2010 (x64), the Outlook integration solution that tried to load the 32-bit CDO ActiveX controls or DLLs did not work. The resolution for this issue was to migrate Dovetail Agent from using CDO to use the Outlook Object Model (OOM). Opening the Session with Outlook The first step was to get access to the Outlook Object Model (OOM). In Dovetail Agent 4.5, the method for opening a session was to create a MAPI session from CDO, and then log on using the default…