February 22, 2010
One of the themes I’ve picked up on recently is that there seems to be a lot of organizations who still use Clarify /Amdocs, but not to its full potential. No where near its full potential. I’ve recently talked to a bunch of people who don’t really know how to use it fully, extend it, what functionality is available, or even how to maintain it. I’ve seen the same issue on both sides of the house: Technical IT resources who don’t know how to customize it, what all of the moving components are, what to do when something goes wrong, or even where to look for knowledge, Business resources who don’t fully know what the product is capable or what exactly they even have. For example, I’m amazed when I find out that people aren’t running Rulemanager – one of…
Would Clarify Bootcamps be useful?
February 22, 2010
One of the themes I’ve picked up on recently is that there seems to be a lot of organizations who still use Clarify /Amdocs, but not to its full potential. No where near its full potential. I’ve recently talked to a bunch of people who don’t really know how to use it fully, extend it, what functionality is available, or even how to maintain it. I’ve seen the same issue on both sides of the house: Technical IT resources who don’t know how to customize it, what all of the moving components are, what to do when something goes wrong, or even where to look for knowledge, Business resources who don’t fully know what the product is capable or what exactly they even have. For example, I’m amazed when I find out that people aren’t running Rulemanager – one of…