Tag: CSS

More CSS and JavaScript goodness from Ryan

November 7, 2011 Ryan Rauh is one of our Dovetail guys, and he's recently started blogging over on Los Techies, where he’s already been posting some great stuff.   He’s got a couple of good posts on CSS, and he recently shared the video from his JavaScript talk at Austin Code Camp.   I know I’m learning from him (especially with his JavaScript knowledge).   Great stuff Ryan – keep it up!

Highlighting Priority Cases

June 30, 2008 A common customization within Clarify is to highlight priority cases in a wipBin or queue by setting their color. For example, make High Priority cases really stand out by coloring them red. Clarify Classic Client The ClearBasic Customization Guide has a couple of examples on how to do this with the Clarify Classic Client. However, the customization was commonly applied to the Queue and wipBin forms - not the console. As a reminder: to view the wipBin form, simply double-click a wipBin from the list in the left side of the console. Similarly, for the Queue form. However, since about Clarify version 4, no one typically used these forms - the new console form was what was used. However, the console form can't be customized. I did a search on this to confirm my memory, and found my own post…

Daylight Savings Time (DST) Impacts Clarify Database (and Rest of World)

Static image February 27, 2007 Those who have called Daylight Savings Time a folly from the beginning may snicker at the Congressional decision to alter the dates, but those who have anything to do with software aren’t laughing. Changing the dates of the Daylight Savings Time active period, for the first time in decades, will throw a lot of clocks out of sync.   Dovetail engineer Steven Weintraub has compiled a list of dates affected by the new law, and instructions to update Daylight Savings Time (DST) in the Clarify database   “This requires a good knowledge of CLARIFY database setup and SQL. This is a problem. I am sure Clarify is providing a solution for those using Clarify support – but this does not help the many customers who have stopped paying support.   “For those customers (and this blog post is for you) – they have to…

Top Ten Reasons to Switch from Clarify to Dovetail

Static image January 8, 2007 We surveyed users of Amdocs Clarify CRM systems to find out the primary reasons they incorporated, or migrated completely to, Dovetail Software’s CRM system, and their .NET platform, Dovetail SDK.   The following evaluations are in no particular order. Customer responses are edited for clarity. These are the ten most common themes we hear today, from mostly IT and some business folks.   1. DISTRIBUTION Dovetail’s cost per license is vastly lower than Amdocs Clarify. Dovetail’s agent-facing apps look and feel like Clarify, so no additional training is needed.   Comments: “awesome ability to expose data to the enterprise”; “now running twice the number of users on Dovetail, no way we could have done this with Amdocs”; “we were looking for a richer client-side experience.”   2. STRATEGY Eliminating Java, native applications written in .NET. Using thin clients.   Comments: ”.NET is our strategic platform going forward”;…