Tag: CRM

Dell service tech: I've never heard those beeps before

January 24, 2007 We had one of our developer's workstations fail on startup this week. Upon powering on, it would emit a series of beeps, and then power down.We took note of the series of beeps: 4 beeps, pause, 4 beeps, pause, 4 beeps.A call into Dell support, explain the problem, and they say they've never heard of that sequence of beeps before, so they don't know what that means. The developer even put his cell phone up to the computer and powered the PC on, so that the phone support person could hear the beeps for himself. It was very comical to observe.The phone support person schedules an onsite technician for the next day, but lets us know that he'll only be bringing enough parts to get to the BIOS screen. Additional parts may be necessary beyond that, but he won't have them…

Top Ten Reasons to Switch from Clarify to Dovetail

Static image January 8, 2007 We surveyed users of Amdocs Clarify CRM systems to find out the primary reasons they incorporated, or migrated completely to, Dovetail Software’s CRM system, and their .NET platform, Dovetail SDK.   The following evaluations are in no particular order. Customer responses are edited for clarity. These are the ten most common themes we hear today, from mostly IT and some business folks.   1. DISTRIBUTION Dovetail’s cost per license is vastly lower than Amdocs Clarify. Dovetail’s agent-facing apps look and feel like Clarify, so no additional training is needed.   Comments: “awesome ability to expose data to the enterprise”; “now running twice the number of users on Dovetail, no way we could have done this with Amdocs”; “we were looking for a richer client-side experience.”   2. STRATEGY Eliminating Java, native applications written in .NET. Using thin clients.   Comments: ”.NET is our strategic platform going forward”;…
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