Quickly start a Google Hangout with a customer from a case
Google recently launched a Hangout start button that can be easily embedded within any app or website. From their post:
That’s why we recently launched a Hangout start button that can be embedded in any app or website. Whether you’re a sales rep working in a CRM app or an engineer in a project management tool, it only takes one click to launch a Hangout and your team will automatically be invited. You can even improve customer service with the ability to quickly launch into a video Hangout with a client to resolve an issue. (emphasis mine)
This is pretty slick.
There are a ton of remote support options out there, many that are expensive, and the integration with these can be pretty involved.
I like Google hangouts because it’s simple and free. And Google has made it super easy to add a button to your app. Check out the documentation and examples.
Within Dovetail Agent
We can easily add a Google Hangout button to Dovetail Agent 5:
or to Dovetail Agent 4:
Pretty simple to add a Start Hangout button:
Clicking the Start Hangout button will open a new hangout window, allowing you to text chat, voice chat, and even screen-share to help resolve a customer issue.
What do you think?
Do you currently use a remote support / screen-sharing / chat / video chat app for your support operations?
If so, which one? How’s it working?
Would you use something like Google Hangout to communicate with a customer?