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Rulemanager webinar follow-up

Thanks to those that attended today’s webinar on Rulemanager.

We had a good turnout, and some good questions from attendees.

Slides

The slides from today’s presentation are available on Slideshare.

 

Links

Rulemanager Wiki: http://rulemanager.wikispaces.com/

Blogs: https://clarify.dovetailsoftware.com/search/?q=rulemanager

Knowledgebase Articles: http://www.dovetailsoftware.com/resources/solutions/rulemanager.aspx

Code

I was asked to share the script I used to post a message to Campfire using a web service.

I’ve posted CampfireSpeak.bat and CampfireSpeak.ps1 to github: http://github.com/gsherman/powershell

And here’s the business rule message I used:

c:powershellcampfirespeak.bat [Object Type] [Object ID] has been dispatched to the [Current Queue] queue. http://myserver/agentlite/cases/summary/[Object ID]

Also, you do this same thing using curl without using Powershell. I blogged how to do this previously here.

Upcoming Webinar: Advanced Business Rules

I’ll be doing a follow-up webinar in 2 weeks. The second session will build on the first, and will discuss more advanced usage of Business Rules.

  • Understanding Rule Properties and aliases
  • Creating your own rule properties
  • Firing rules based on custom events
  • Additional Notification Preferences
  • Rule Properties
  • Time Bombs
  • Tips & Tricks
  • etc.

When: Thursday, July 22, 2010 11:00 AM – 12:00 PM CDT

Register here: https://www1.gotomeeting.com/register/902787625

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