Rulemanager webinar follow-up
Thanks to those that attended today’s webinar on Rulemanager.
We had a good turnout, and some good questions from attendees.
Slides
The slides from today’s presentation are available on Slideshare.
Links
Rulemanager Wiki: http://rulemanager.wikispaces.com/
Blogs: https://clarify.dovetailsoftware.com/search/?q=rulemanager
Knowledgebase Articles: http://www.dovetailsoftware.com/resources/solutions/rulemanager.aspx
Code
I was asked to share the script I used to post a message to Campfire using a web service.
I’ve posted CampfireSpeak.bat and CampfireSpeak.ps1 to github: http://github.com/gsherman/powershell
And here’s the business rule message I used:
c:powershellcampfirespeak.bat [Object Type] [Object ID] has been dispatched to the [Current Queue] queue. http://myserver/agentlite/cases/summary/[Object ID]
Also, you do this same thing using curl without using Powershell. I blogged how to do this previously here.
Upcoming Webinar: Advanced Business Rules
I’ll be doing a follow-up webinar in 2 weeks. The second session will build on the first, and will discuss more advanced usage of Business Rules.
- Understanding Rule Properties and aliases
- Creating your own rule properties
- Firing rules based on custom events
- Additional Notification Preferences
- Rule Properties
- Time Bombs
- Tips & Tricks
- etc.
When: Thursday, July 22, 2010 11:00 AM – 12:00 PM CDT
Register here: https://www1.gotomeeting.com/register/902787625
