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Veritest login issues

As part of being a Microsoft partner, specifically an ISV, we’re required to have our products tested. The testing organization is Veritest, a service of Lionbridge.

Earlier this week, I created a login, and submitted a product for testing. At some point, I may revisit the hoops I needed to jump; through do this – it was crazy. But that’s a post for another day.

After sumbitting the product online, I got an email from Lionbridge saying that I needed to complete a questionnaire before testing could occur. So off I go to login to their site to complete the questionnaire (I’ll hold off on the fact that I was never prompted to fill out a questionnaire when I submitted the product for testing. If this is required, then why wasn’t I told at that time?)

I login using the same login name and password I created earlier. Login failure. Here’s where things get worse.

Here’s the login failure page:

No way to reset or recover my login name or password, other than an email or a phone call. Really?

That login failure page looks pretty simple, right? How about a closer look:

 

  • Clicking on their logo results in a 403 error page.
  • Clicking on the link for the Main Logo Programs Page results in a 404 error
  • And the phone number given for the US is 4 digits.

What. The. Hell?

And these are the people that are entrusted to test, verify, and certify that software is compatible with and works on Microsoft platforms?

I emailed yesterday, asking to reset my password. Still no response.

By doing a View Source on the web page, I was able to get the full phone number. I called this morning, and it went right to voicemail. No response yet.

Hey – Microsoft Partner Program – listen up! This is the organization that you’ve chosen to represent you – and who you’re entrusting to verify and certify applications for your platform. I’m not impressed.

UPDATE:

Found an email reply in my Junk Items folder in Outlook. It was a reply from Veritest – they sent me my login name, and password. Together. in the same email. in plain text. ugh.