Clarify / Amdocs / Dovetail access from a Google Gadget
I was playing with Google Gadgets a bit lately, and wanted to see what I could do with creating a gadget for Clarify / Amdocs / Dovetail.
Gadgets are simple HTML and JavaScript applications that can be embedded in webpages and other apps.
Google has good details on gadgets – how to use them, how to create them, etc.
Here’s what I came up with:
What can we do with this gadget?
Review my open cases:
Review recent activity for your workgroup (in this case, the user belongs to the Administration workgroup):
Work a case, including workflow (assign, dispatch, etc.) log phone notes, send email, review the case history, change status, close the case, etc. :
Search the knowledgebase (solutions), cases, or both:
access the knowledgebase (solutions):
There’s a few other things you can do as well, but you get the point.
How is this done?
In all honesty, it’s actually quite simple. I’ve simply put the Dovetail Mobile Agent application inside of a gadget container.
I created the following XML which defines the gadget:
<?xml version="1.0" encoding="UTF-8"?>
<Module>
<ModulePrefs title="Dovetail" height="400">
<Require feature="opensocial-0.8"/>
<Require feature="dynamic-height" />
</ModulePrefs>
<Content type="html">
<![CDATA[
<style>
#wrapper{
width:100%;
height:400px;
padding:0;
margin:0;
border:0;
}
</style>
<iframe id="wrapper" src="http://www.mycompany.com/DovetailMobile"></iframe>
]]>
</Content>
</Module>
That’s it. Notice that it’s really nothing more than an iframe element with its source set to the URL for Dovetail Mobile.
Copy this XML file somewhere on your website so that its publicly accessible, such as http://mycompany.com/dovetail.xml
To add the gadget to your Google home page
From your iGoogle page, click on the Add Stuff link, then, on the left side of the page, you’ll see a link that says Add feed or gadget
Simply type in the URL to the XML file you created earlier, and click the Add button.
Finally, click on the Back to iGoogle home link, and your Dovetail gadget should be there. Sign in to Dovetail, and you’re good to go.
Hope you find this useful.
Rock on.
