Dovetail Mobile Agent: Only show the queues that have stuff in them
As I’ve mentioned before, I use Dovetail Mobile Agent for my day-to-day case activities. Its simplicity and ease of use really pleases me.
Even though it was targeted as an app for mobile devices, it works just as well using normal browsers on desktops & laptops.
On the Home page, there’s a link to My Open Cases, Recent Activity for my workgroup, as well as a list of My Queues (including the number of items in the queue).
But, its not actually all of my queues. Its only the queues that have stuff (such as cases) in them. If a queue is empty, I don’t care about it. So it simply doesn’t show up. Nice.
In our production environment, I belong to 19 queues. And all of them show up in the Classic Clarify Client:
Most of them are empty, so I don’t care about them. (although you can’t tell that just by looking – you actually have to click on each queue in order to see if there are any items in it. Annoying.)
Dovetail Mobile Agent
Logging into Dovetail Mobile Agent, I only see the queues with stuff in them:
In this scenario, there’s only 1 queue that has cases in it, so only that one queue shows up.
Mobile Agent on the Desktop
This functionality is especially useful in a mobile scenario, where screen real estate is at a premium. But it pleases me in a desktop environment as well.
Here it is on my desktop, with my custom styling.
Less clutter. Simpler. More enjoyable.
Rock on.
