A more conversational form of SelfService

John Ragsdale points us to noHold, which is a more conversational form of web SelfService.

A dialog is much more engaging than search results. And you can easily escalate your question to a support agent at any time.

Linksys’ implementation is pretty slick. From, click on Technical Support, then Ask Linksys. I especially like their abundant use of screenshots in the resulting articles. I tend to grok things much better with screenshots as opposed to straight text.