A more conversational form of SelfService
John Ragsdale points us to noHold, which is a more conversational form of web SelfService.
A dialog is much more engaging than search results. And you can easily escalate your question to a support agent at any time.
Linksys’ implementation is pretty slick. From www.linksys.com, click on Technical Support, then Ask Linksys. I especially like their abundant use of screenshots in the resulting articles. I tend to grok things much better with screenshots as opposed to straight text.
