June 18, 2010
Ever since I heard about activity streams, I’ve been thinking about an activity stream out of our Clarify / Dovetail Customer Service system. I saw Chris Messina present about activity streams at SXSW 2010, and got even more jazzed.What are activity streams? From the activitystrea.ms wiki: ActivityStreams is a convenient and consistent way to syndicate social activities around the web.OK, how about a little more detail, perhaps with some context?I’m going to quote right from the Socialcast website here, as I think they do a good job of explaining this.Inside of every company, there can be hundreds or even thousands of sources of data. Information is generated by people (through emails and social network messages) and by systems (CRM and ERP systems, and inventory tracking, for example). Where the information flows and how it is used is strictly defined by…
June 21, 2010
One of our customers ran into a roadblock trying to migrate custom projects over to Dovetail SDK. The primary issues were getting the right references set up for a project, then creating and referencing the database objects using APIs in the various Dovetail SDK toolkits. I was asked to put together a sample project as a guide for getting a project underway, so I wanted to document that process here and have this also serve as a guide for future projects. In Visual Studio, I created a new Console Application to hold the example, and added a few references to the project. The core of the project is the Dovetail SDK, so the first reference is to fcSDK.dll. This DLL has the core of what the project needs to create the required application and session objects, and provides to tools…
Authoring Schema ScriptThis post will teach you the best way to author your Schema Editor schema script to do upserts, adds and/or updates to your Amdocs database schema. Luckily, you do not often have to worry about doing upserts but there is one situation where not doing them can get you into trouble.Anytime you provide schema script which should work whether the object exists or not and must change properties of the original.Sorry if that just lost you. Let's start out with the basics. What is this Schema Script?We created Schema Editor for Amdocs users who need a better way to update the database schema of their Clarify/Amdocs database. When we created SchemaEditor, Gary Sherman was adamant that we needed a new workflow for updating the schema. The classic workflow involved exporting the database schema, manually editing the result, and reapplying the changes. It is not…