Author: Nathan Shilling
Director of Services and Support
Nathan leads the company's professional services and product support functions, focused on providing high quality solutions and world class support for our customers. Nathan has over 15 years of experience developing, delivering and supporting CRM applications for a variety of customers and industries. Prior to joining Dovetail Software in 2008, Nathan spent 10 years at eLoyalty Corporation. Within the Consulting Services business unit of eLoyalty, Nathan spent the first few years working with various CRM applications such as Clarify, Vantive, Scopus and Quintus. As time progressed, Nathan was dedicated to numerous Clarify customer implementations as a lead developer, technical architect, business analyst and delivery manager. During his last four years with eLoyalty, Nathan directed the design, development, maintenance and support of a CRM implementation for the Integrated Contact Solutions business unit, representing approximately $40M revenue annually. Prior to eLoyalty, Nathan spent four years at Austin-based BSG Alliance/IT as a field consultant and developer in the CRM Consulting business unit. Within this role, Nathan developed and implemented CRM applications such as Clarify and Vantive for a variety of customers. Nathan received his Bachelor of Business Administration - Management Information Systems degree from Texas A&M University in 1995.
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