Author: Nathan Shilling

Director of Services and Support

Nathan Shilling
Nathan Shilling

Nathan leads the company's professional services and product support functions, focused on providing high quality solutions and world class support for our customers. Nathan has over 15 years of experience developing, delivering and supporting CRM applications for a variety of customers and industries. Prior to joining Dovetail Software in 2008, Nathan spent 10 years at eLoyalty Corporation. Within the Consulting Services business unit of eLoyalty, Nathan spent the first few years working with various CRM applications such as Clarify, Vantive, Scopus and Quintus. As time progressed, Nathan was dedicated to numerous Clarify customer implementations as a lead developer, technical architect, business analyst and delivery manager. During his last four years with eLoyalty, Nathan directed the design, development, maintenance and support of a CRM implementation for the Integrated Contact Solutions business unit, representing approximately $40M revenue annually. Prior to eLoyalty, Nathan spent four years at Austin-based BSG Alliance/IT as a field consultant and developer in the CRM Consulting business unit. Within this role, Nathan developed and implemented CRM applications such as Clarify and Vantive for a variety of customers. Nathan received his Bachelor of Business Administration - Management Information Systems degree from Texas A&M University in 1995.

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Posts by Nathan Shilling:

How secure is your Clarify environment?

July 26, 2013 Is your Clarify environment the exception to most of the security policies your IT organization has implemented?  Do you have to manage special rules, privileges and procedures around day-to-day operational management of your Clarify database?  With regards to security do you find yourself saying “I wish we could get our Clarify system to do that”?   You’re not alone.  Throughout the last several years we have seen IT organizations mandate more stringent IT security policies across their infrastructure and applications, to achieve a higher degree of security.  If your company has been keeping up with newer releases of their enterprise solutions, the security that comes with those has allowed you to meet most if not all of these policy requirements.   More and more companies are moving forward with implementing some or all of the following, to meet new security…