Tag: web services

Introducing the Webhooks Extension in Dovetail Carrier

August 8, 2017 We recently added a new extension to Dovetail Carrier - a Webhooks Extension. What's a webhook?Webhooks are "user-defined HTTP callbacks". They are usually triggered by some event, such as pushing code to a repository or a comment being posted to a blog. When that event occurs, the source site makes an HTTP request to the URI configured for the webhook. Users can configure them to cause events on one site to invoke behavior on another. The action taken may be anything.This allows for making a web request based on an event within your Clarify/Dovetail system. A business rule can fire based on the event. Dovetail Rulemanager will evaluate the rule, and send a message to Dovetail Carrier. With the webhooks extension, that message can tell Carrier to make an HTTP request.When Carrier receives a message with a type of InvokeUrl, the…

Collecting In-App User Feedback in Dovetail Agent

July 25, 2017 In a previous post, I covered the basics of Action Items, and how they can be used. Here, I'll illustrate how we used action items as a way of capturing user feedback within the Dovetail Agent app. Within the page header in Dovetail Agent is a Send Feedback icon. Send Feedback Icon / Link in Dovetail Agent Clicking that opens a Send Feedback form. Send Feedback Form It's a very simple form - a dropdown for the subject: Suggestion, Bug, Compliment, or Question, and then a Feedback text box, where the user can type in some feedback. This feedback mechanism allows our users to easily report a bug, ask a question, or send us a compliment about something within the app. Upon submitting the form, the user gets a…

Credit Card Authorization via Clearbasic

May 27, 2011 I was recently asked if we could tie into a credit card authorization service from the Clarify Classic Client. The particular service in question was Authorize.net, which allows merchants to accept credit card payments. What’s nice about Authorize is that they expose web APIs that can be called via HTTP. Their developer site is pretty good – with lots of different options, and sample code in a variety of languages. I’ve blogged in the past about making web requests and consuming result sets, so the approach here is similar – although in this instance it’s even easier. The results from Authorize are just a delimited string, which is much easier to parse in ClearBasic than JSON. Giddy Up I signed up for a test account, grabbed some sample code from their site, and ported it to ClearBasic. The API is pretty much what you expect…

Binding JSON Data to a Clarify control using ClearBasic

April 18, 2011 A while back, I posted some information on how to consume JSON data in ClearBasic. Someone recently asked me if you could bind a set of data from a web service into a Clarify grid. Of course. Similar idea to what I posted earlier, just now we want to take the object that we created from the JSON, and turn it into something that the Clarify UI can consume. For a Clarify grid, a list of records will work. I created a simple web service that returned a collection of data in JSON format. To be honest, I used the Dovetail SDK to query for a list of the user’s open cases, and return it in JSON format. But the web service could return any data, from any source. Here’s the basic code: Transpose a JavaScript Object Into…

The Future of Amdocs Clarify

June 8, 2007 How does the future look for the owner of the Amdocs Clarify CRM system? When Amdocs acquired Clarify, it led the way in combining its specialization in billing with CRM. This was an exciting story for the industry as a whole, sparking more acquisitions, and fueling general interest in the broader integration of departments. The story since then has been a mixed one for Amdocs customers, although the surge in CRM has led to some new integration possibilities. The upgrade path for the once-pioneering Clarify system under Amdocs has had a tortuous history, with no progression outside of the proprietary Clarify codebase, and with Amdocs moving awkwardly into thin-client experimentation. Lately the company has been developing open frameworks. Even within the main Amdocs constituency of telecommunications, some Clarify owners have looked outside of Amdocs for help, notably with the Dovetail Software enhancements. Amdocs remains…

Dovetail Web Services and Clarify

April 13, 2007 The future of software is star-studded with web services. We discuss them frequently here, whether in the context of on-demand or on-premise deployments. The principles of a service oriented architecture, which include looser coupling between services that are reusable at will by numerous applications across the system, open up the experiences and capabilities of workers throughout the enterprise. Dovetail Software’s own products in the CRM and support fields include Dovetail Web Services. These are an evolution from the APIs that made us famous for extending the capacity of the Amdocs Clarify database. Dovetail web services and APIs allow the Clarify owner to add Clarify functions to any program or web page in any environment. This delivers savings in costs as well as the obvious increased capabilities. Web services enable integration between different applications, such as by embedding Clarify workflow functions (retrieving…