May 28, 2015
One of the features of Dovetail Agent is auto-refresh. For example, we automatically refresh certain things on the page, such as the number of items in a queue, and user notifications. So if an item gets dispatched to a queue, the application would show this to the user without the user having to do a manual page refresh. And similar to the Clarify Client, Dovetail Agent is typically licensed on a concurrent user basis. Previously, the automatic refresh would keep the user’s session alive, preventing the session from ever timing out. Which means that if a user left for the day without logging out, his session would stay alive (due to the auto-refresh feature), which means a concurrent user license would be consumed, which could prevent another user from logging in. Frustrating for those 2nd or 3rd shift agents. An…
Session Timeouts in Dovetail Agent
May 28, 2015
One of the features of Dovetail Agent is auto-refresh. For example, we automatically refresh certain things on the page, such as the number of items in a queue, and user notifications. So if an item gets dispatched to a queue, the application would show this to the user without the user having to do a manual page refresh. And similar to the Clarify Client, Dovetail Agent is typically licensed on a concurrent user basis. Previously, the automatic refresh would keep the user’s session alive, preventing the session from ever timing out. Which means that if a user left for the day without logging out, his session would stay alive (due to the auto-refresh feature), which means a concurrent user license would be consumed, which could prevent another user from logging in. Frustrating for those 2nd or 3rd shift agents. An…