REQUEST A DEMO

Tag: User Stories

Notify the case owner when someone else logs a note to their case

May 7, 2008 In a previous post, we learned how to use a variable on either side of a business rule condition. Now, we'll create a business rule that uses this type of condition.User StoryWe'll start with a story:As a case owner, I want to be notified when someone else logs a note to my case, so that I can be kept informed of any activity on my cases.The business ruleHere's the business rule which satisfies the user story.Object Type: Case Rule Name/Description: Notify the owner when someone else logs a note to their case Start Events: Log Note Cancel Events: None Conditions: Logger != [Current Owner] Action Title: Notify  Owner Who to Notify: [Current Owner] Start Action: 0 minutes From: Event Creation Using: Elapsed Time Repeat : Never Message:RE: A note was logged to [Object Type] [Object ID] by [Logger]A note was…

What we need is a user story

October 31, 2007 There was an interesting discussion this week over on the Clarify IT Toolbox list - interesting (to me) not so much because of the technical question, but because how it brings to light user stories, or lack thereof. The original question: How Can I custimize the process of "Accepting" a case. I want to have a msgbox before a case is accepted. Some of the discussion: what is your customisation exactly ?  what will appear in your msg box ? I just want to display a message Box before a case is accepted.msgbox can contain any text message like "Hello". Do you want the message box to appear before the accept dialogue appears? "Before a case moves to the default wipbin (because I am having only one wip bin), a msgbox with some text should poped up." You still fail…