July 25, 2017
In a previous post, I covered the basics of Action Items, and how they can be used. Here, I'll illustrate how we used action items as a way of capturing user feedback within the Dovetail Agent app. Within the page header in Dovetail Agent is a Send Feedback icon. Send Feedback Icon / Link in Dovetail Agent Clicking that opens a Send Feedback form. Send Feedback Form It's a very simple form - a dropdown for the subject: Suggestion, Bug, Compliment, or Question, and then a Feedback text box, where the user can type in some feedback. This feedback mechanism allows our users to easily report a bug, ask a question, or send us a compliment about something within the app. Upon submitting the form, the user gets a…
Collecting In-App User Feedback in Dovetail Agent
July 25, 2017
In a previous post, I covered the basics of Action Items, and how they can be used. Here, I'll illustrate how we used action items as a way of capturing user feedback within the Dovetail Agent app. Within the page header in Dovetail Agent is a Send Feedback icon. Send Feedback Icon / Link in Dovetail Agent Clicking that opens a Send Feedback form. Send Feedback Form It's a very simple form - a dropdown for the subject: Suggestion, Bug, Compliment, or Question, and then a Feedback text box, where the user can type in some feedback. This feedback mechanism allows our users to easily report a bug, ask a question, or send us a compliment about something within the app. Upon submitting the form, the user gets a…