July 21, 2016
In Dovetail Agent 11, we introduced Canned Responses. In a previous post, I gave an introduction to canned responses. Here, I’ll go into much more detail. What are Canned Responses? Canned responses are re-usable text snippets that you can use when logging emails or notes. Canned responses can save you time if you’re often typing similar responses. Users can create personal canned responses, and can also share canned responses to workgroups, or to everyone. Canned responses save users time, increase productivity, and enable more consistent responses to customers. Creating Canned Responses From the User menu, click on the Canned Responses item: Which will take you to the Manage Canned Responses page: Click on the + sign in the My Canned Responses tab header to create a new one: Canned Response Content Now that we’re…
Increasing user productivity with Canned Responses
July 21, 2016
In Dovetail Agent 11, we introduced Canned Responses. In a previous post, I gave an introduction to canned responses. Here, I’ll go into much more detail. What are Canned Responses? Canned responses are re-usable text snippets that you can use when logging emails or notes. Canned responses can save you time if you’re often typing similar responses. Users can create personal canned responses, and can also share canned responses to workgroups, or to everyone. Canned responses save users time, increase productivity, and enable more consistent responses to customers. Creating Canned Responses From the User menu, click on the Canned Responses item: Which will take you to the Manage Canned Responses page: Click on the + sign in the My Canned Responses tab header to create a new one: Canned Response Content Now that we’re…