Tag: solutions

Solutions go from boring to kick-ass

February 12, 2015 One of the common complaints with knowledgebase articles (solutions) in Clarify was the fact that they are plain text – even on the web. We’ve recently enhanced solutions so that they are much more robust and useful. Solutions can now contain rich text, images, and videos. Apps This functionality is supported within Dovetail Agent and in Dovetail SelfService. Dovetail Agent: Dovetail SelfService: Examples Here’s a few examples of solutions from our knowledgebase: Rich Text Solutions now support rich text, including: Headers (heading 1 –> heading 6) Italic Bold Superscript Subscript Highlighted text Strikethrough Unordered Lists Ordered Lists HTML links Blockquotes Inline code Task lists Tables Code blocks, including syntax highlighting Typographic replacements – such as © Images As nice as text is, sometimes a picture is worth a thousand words, especially in a knowledgebase context. So solutions…