August 15, 2008
In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes).Continuing on, lets look at how to index and search custom objects.In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system.This is an entirely custom object, so this will make a great example.The License Key TableUsing BOLT, we can quickly see what this table looks like:We need to know the database table information so we can modify the documentSpecifications.xml file. Modify the documentSpecifications.xml fileSeek.exe is the application that performs the actual indexing. The documentSpecifications.xml is the configuration file that seek.exe uses so that it knows what to index.The documentSpecifications.xml file consists of many dovetailDocumentSpecifications. For example, there is a specification for case, one for subcase, one for…
Customizing Seeker: Indexing and Searching Custom Objects
August 15, 2008
In previous posts, we've covered the basics of Seeker, along with searching custom attributes of an object (such as case.x_notes).Continuing on, lets look at how to index and search custom objects.In our environment, we keep track of the software license keys that we send to our customers, and we do this in our Dovetail system.This is an entirely custom object, so this will make a great example.The License Key TableUsing BOLT, we can quickly see what this table looks like:We need to know the database table information so we can modify the documentSpecifications.xml file. Modify the documentSpecifications.xml fileSeek.exe is the application that performs the actual indexing. The documentSpecifications.xml is the configuration file that seek.exe uses so that it knows what to index.The documentSpecifications.xml file consists of many dovetailDocumentSpecifications. For example, there is a specification for case, one for subcase, one for…