February 1, 2007
Through all of its evolution, Dovetail Software’s family of CRM products has embraced open standards in the process of bringing extensibility to Clarify’s proprietary code. Open-standard scripting languages such as JavaScript simplify and energize extension and integration throughout the enterprise computing environment. These languages are readily recognized by many applications, and freely employed by in-house IT departments. Standards sometimes arise first, often from a single developer or project, and afterwards get the seal of approval of a trusted authority that enables all developers to embrace the technology. This happened with JavaScript, created initially by Netscape. The same thing is happening now with Adobe’s PDF (Portable Document Format) specification, which it is currently offering for ISO standardization. Other times, standards have to be created. This is occurring now in the CRM environment as SOA (Service Oriented Architecture) continues its evolution: suggested standards begin to be discussed, and standards already accepted are…
August 11, 2015
On-Prem to SaaS Over the last 15 years or so as legacy Amdocs/Clarify deployments gradually began to be replaced by other on premise CRM providers such as SAP and Siebel (two we used to see often), companies somewhat knew what they were getting into. They had experience implementing a fairly similar CRM at least once by that point. They knew it was going to be a relatively timely, resource intensive and costly upfront expense to rip and replace. However, as SaaS and various other hosted CRM offerings came along, the enticement of a less costly upfront expenditure, combined with more out-of-the-box configurability from the user and admin standpoint showed promised. Whether it’s an on premise or SaaS solution being considered for rip-and-replace to legacy Clarify deployment, they both have serious challenges that require extremely careful forethought to help ensure success…
