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Tag: reports

Business Rule Usage Reports in Dovetail Agent

September 12, 2017 A few years ago I wrote a post titled Getting the most out of your business rules. Most of the information in that post is still relevant today.  In that post, I discussed how we can analyze the data inside our database to see which rules are firing and how often. We can do this using a Business Rule Usage Report. This report tells us what business rules are firing along with how often. Perhaps even more importantly, it allows you to see the rules that are not being fired. Perhaps those rules could be removed, or made inactive, therefore simplifying business rule administration. Or maybe they should be firing, and need further investigation.These reports are now available within Dovetail Agent.  Makes sense to have this data available right alongside where you create and edit your business rules. Business Rule Usage ReportFrom the Manage…

What’s New in Dovetail Admin 3.0: Part 2 : Reports

September 11, 2012 Dovetail Admin 3.0 was recently released, so I figured it was a good time to highlight a few of the things that are new in this release. Part 1: Employee templates Part 2: Reports. We’ve added a couple of new reports to Dovetail Admin.  Lets take a closer look at them. Business Rule Usage Report This tells us what business rules are firing along with how often. Perhaps even more importantly, it allows you to see the rules that are not being fired. Perhaps those rules could be removed, or made inactive, therefore simplifying business rule administration. Or maybe they should be firing, and need further investigation. I ran it against our production system, and it was pretty enlightening. Here’s an example (run against my development database, so the rule firing numbers are pretty small): Dovetail Agent Login Report This…

Business Rule Usage Report

August 4, 2011 The other night I got curious and inspired and started working on a Business Rule Usage Report. This tells us what business rules are firing along with how often. Perhaps even more importantly, it allows you to see the rules that are not being fired. Perhaps those rules could be removed, or made inactive, therefore simplifying business rule administration. Or maybe they should be firing, and need further investigation. I ran it against our production system, and it was pretty enlightening. Here’s an example (run against my development database, so the rule firing numbers are pretty small): As part of normal operations, we collect huge amounts of data and usage statistics in our CRM systems. I’m looking forward to exploring more reports like the above that give us insights into system usage. This will be officially released as part of…