Tag: Marek Pawelczyk

June 10, 2011 Long-time ClarifyCRM users begin to face a problem: how to migrate their ClarifyCRM suite to modern, 64-bit operating system. They have no intentions and needs to upgrade Clarify itself, but their corporate policies force them to decommission Windows NT/2000 servers. Dovetail Software took on the task to verify whether the following software suite would install and work on 64-bit version of MS Windows Server 2008 and MS SQL 2008: Clarify Classic Applications 11.1 Clarify Rule Manager 11.1 CBO 10.1.1.0 JDK 1.2 java 1.4.0_01 Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.0_01-b03) BEA WebLogic Server 5.1 SP9 Clarify eSupport 10.1 Fulcrum/Hummingbird FTS 5.0 An Attempt at 64-bit After installing MS SQL 2008, a Clarify database was backed-up on Windows 2000 server and restored on the new 2008 one without problems – no surprise here. There have been numerous problems, however, with…

November 18, 2008 Dovetail Agent v.4.1 has been expanded to include two tools to merge duplicate sites and contacts. Before Dovetail Agent v.4.1, this functionality was available as Clarify Classic Client extension known as fcMerge, which is still available as a separate product. While fcMerge is also capable of handling duplicate address, part, and employee records, Dovetail Agent version of the tool concentrates on sites and contacts only, as these are the most likely ones in need of merging. The new tools do not use any Clarify technology. No more Clarify form customizations are required. I'd like to use this opportunity to stress out the importance of having contact and site duplicates eliminated from the business process. Why is this important ? Due to spelling errors made by Call Center agents or automated feeds, there may be a situation when one contact or…

August 20, 2008 The 4.0 Release of Dovetail Agent brings support for parent-child relationship among support cases to the users. Having a functionality available to designate one support case as parent of other cases may play important role in the way your customer support responds to a situation when a large number of cases report the same problem, but in many different ways. Let's consider an example of a communication company with a range of services usually bundled to include: Internet access, VOIP, and cable TV. When a local hub goes down, customers start reporting problems with symptoms like: 'my phone line is dead', 'can't watch the news', 'my e-mail is not working', etc. These are some examples of case titles, which at first may not suggest that all these cases have much in common. Once a root cause if found, all these…