July 17, 2008
I've been diving into ITIL in more detail lately, understanding IT best practices, and how our products and processes match up with the guidance set forth by ITIL. What is ITIL? ITIL (IT Infrastructure Library) is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the "service wrap", and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. Certification On occasion, people have mentioned ITIL certification, asking if our products are ITIL certified. So I started doing some exploring of ITIL certifications. The predominant company doing ITIL product certifications is PinkElephant. Their certification program is called PinkVerify. From their website: PinkVERIFY is a service Pink Elephant has provided to the IT Service Management (ITSM) community since…
ITIL certification
July 17, 2008
I've been diving into ITIL in more detail lately, understanding IT best practices, and how our products and processes match up with the guidance set forth by ITIL. What is ITIL? ITIL (IT Infrastructure Library) is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the "service wrap", and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. Certification On occasion, people have mentioned ITIL certification, asking if our products are ITIL certified. So I started doing some exploring of ITIL certifications. The predominant company doing ITIL product certifications is PinkElephant. Their certification program is called PinkVerify. From their website: PinkVERIFY is a service Pink Elephant has provided to the IT Service Management (ITSM) community since…