January 6, 2011
A colleague asked me recently about an email he had received from the support department of one of our vendors. It looked something like: Hello, Anne Teak, A few days ago, our support staff has replied your inquiry at: http://www.some.vendor.com/helpdesk/view-thread.aspx?thread=735746 Since then, we have not received any response back from you, and would like to know if you consider this issue to be closed. If you have any further questions, please use the link above to post them. This issue will be automatically closed out in a few days if you choose not to respond. To access this discussion thread, navigate to the following link: http://www.some.vendor.com/helpdesk/view-thread.aspx?thread=735746 Sincerely yours, Some.Vendor Team The gist of the process is that if a customer hasn’t responded after a certain period of time, then we…
Auto-closing a case workflow
January 6, 2011
A colleague asked me recently about an email he had received from the support department of one of our vendors. It looked something like: Hello, Anne Teak, A few days ago, our support staff has replied your inquiry at: http://www.some.vendor.com/helpdesk/view-thread.aspx?thread=735746 Since then, we have not received any response back from you, and would like to know if you consider this issue to be closed. If you have any further questions, please use the link above to post them. This issue will be automatically closed out in a few days if you choose not to respond. To access this discussion thread, navigate to the following link: http://www.some.vendor.com/helpdesk/view-thread.aspx?thread=735746 Sincerely yours, Some.Vendor Team The gist of the process is that if a customer hasn’t responded after a certain period of time, then we…