September 19, 2014
Here at Dovetail, we’ve evolved our use of group chat over the years. We used to use Campfire, then went to Hipchat, and now we use Slack. Our dev and support teams are in Slack all day, and I find it much more enjoyable than email. I’ve noticed that the amount of email we deal with now is considerably less. It’s integrated with Github, so we get notifications on Github issues and code commits. And, of course, we post messages based on business rules from Clarify/Dovetail. For example, a message is auto-posted when a case is dispatched and when it is accepted. As a group, we often discuss a case to help the case owner get it resolved. And this discussion happens in our group chat. Slack really is pretty awesome. Regardless of which group communication tool you use, it’s…
Integrating Clarify/Dovetail with your group chat app
September 19, 2014
Here at Dovetail, we’ve evolved our use of group chat over the years. We used to use Campfire, then went to Hipchat, and now we use Slack. Our dev and support teams are in Slack all day, and I find it much more enjoyable than email. I’ve noticed that the amount of email we deal with now is considerably less. It’s integrated with Github, so we get notifications on Github issues and code commits. And, of course, we post messages based on business rules from Clarify/Dovetail. For example, a message is auto-posted when a case is dispatched and when it is accepted. As a group, we often discuss a case to help the case owner get it resolved. And this discussion happens in our group chat. Slack really is pretty awesome. Regardless of which group communication tool you use, it’s…