July 24, 2018
Recently I've been having more and more conversations around GDPR, and specifically the Right to be Forgotten portion of the regulation. So if we have a customer that asks to be forgotten, how do we deal with that? And what does that mean within our Clarify/Dovetail systems? Often, the conversations dive into what data do we need to get rid of. Customer Information In our CRM / case management systems, the customer record is pretty contained. We have the contact table for the person itself, which has the person's name, phone number, email address, etc. And we have the e_addr table, for their additional phone numbers, email addresses, and web sites. There's some slight differences if we're dealing with B2C or B2B organizations. With B2C, where we might be dealing with Individual Contacts, we may also need to deal with the related…
GDPR and the Right to be Forgotten
July 24, 2018
Recently I've been having more and more conversations around GDPR, and specifically the Right to be Forgotten portion of the regulation. So if we have a customer that asks to be forgotten, how do we deal with that? And what does that mean within our Clarify/Dovetail systems? Often, the conversations dive into what data do we need to get rid of. Customer Information In our CRM / case management systems, the customer record is pretty contained. We have the contact table for the person itself, which has the person's name, phone number, email address, etc. And we have the e_addr table, for their additional phone numbers, email addresses, and web sites. There's some slight differences if we're dealing with B2C or B2B organizations. With B2C, where we might be dealing with Individual Contacts, we may also need to deal with the related…