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Tag: Gary Sherman

Rulemanager Usage

June 14, 2010 I posted a quick (less than 30 seconds to complete) survey last week regarding Rulemanager usage. Current results: Do you user Rulemanager? 100% said yes Which Rulemanager do you use? 60% said Clarify/Amdocs Rulemanager. 40% said Dovetail Rulemanager. Version of Clarify? Various – from Clarify 9.0 up to Amdocs CES 8.   The survey is still open, so if you’re a Clarify user, I would appreciate it if you would take a few seconds and fill it out. Thanks!

Quick Rulemanager survey

June 3, 2010 Dear Readers – I would appreciate if you Clarify peeps fill out a very quick survey about your usage of Rulemanager.And your response will enter you in a contest to win a new car, a new boat, or free Google searches for the next 30 days. (settle down there Perry Mason – it’s a joke)Loading...

Clarify Toolbox

May 17, 2010 Check it out: http://www.clarifytoolbox.com/ Clarify Toolbox is a repository of apps, code snippets, add-ons, and APIs for the Clarify environment. Have some code to share that might be useful to others in the Clarify community? Post it to ClarifyToolbox. Interested in code snippets, APIs, or free products for your Clarify implementation?  Download it from ClarifyToolbox. Have a suggestion? Email the site administrator: admin@clarifytoolbox.com

Austin Code Camp 2010: More good stuff

May 12, 2010 I mentioned previously that a couple of our devs would be presenting at Austin Code Camp this year. Also presenting will be Joshua Flanagan from Dovetail. Josh will be talking about about “Leveraging conventions in .NET”, including walk-throughs of a few examples of how my conventions in our day-to-day work help us move fast, including: jQuery – Should give you a good taste of its power, if you aren’t using it yet. There are a few more jQuery sessions at Code Camp so you can dive in deeper if you like what you see. Fluent NHibernate – even if you haven’t used FNH or NHibernate, you’ll still be able to appreciate the examples FubuMVC – should also be interesting to ASP.NET MVC developers Sounds like great stuff! The Conference is this Saturday, May 15, 2010. You can still register online.…

Austin Code Camp 2010

May 10, 2010 It’s that time of year again – time for the Austin .Net User Group annual Code Camp. It’s a one day free conference, For the Community, By the community. The Conference is this Saturday, May 15, 2010. You can still register online. Jeremy Miller and Chad Myers from Dovetail will be doing a Dovetail Software Show and Tell session, going under the hood of Dovetail CRM. The session overview: Dovetail's "rules engine." We have a custom rules engine built on the standard Event - Condition - Action pattern that works against our domain model. The E-C-A parts are all composed with StructureMap and the rules configuration is done by an external DSL editor that presents a near English experience for users. It's also very extensible for those pesky customer customizations down the road. I think this is the most challenging…

Which Front End technology for Clarify?

Yuval over at NextGen Consulting has recently started blogging about Clarify/Amdocs. Good stuff. He recently posted a quick survey regarding preferences for a front-end for Clarify. It’s only 2 questions, so it’ll only take a few seconds. So jump over there and fill out the survey. It’s cool to see other bloggers discussing Clarify/Amdocs – I wish there were more. Rock on.

HTTP request from cbbatch on UNIX

April 15, 2010 While answering some questions about integrating Clarify with web apps, I got a follow-up question (off the list) asking about how to make an HTTP request from cbbatch on UNIX. He didn’t care about the response – the page actually is just a php script that triggers a process on the web server; nothing visual is shown. Here’s my reply: I would use curl to make the HTTP request. curl is a command line tool for transferring data with URL syntax. It's available for Windows, Mac, and a boatload of flavors of UNIX. The curl website: http://curl.haxx.se/ I’ve used curl in a couple of previous posts. From cbbatch, just shell out and use curl to make the HTTP request. Like this: Sub test() Dim shellCommand as String Dim processId as Integer Dim url as String Dim curl as String curl…

Solution Workflow

April 14, 2010 When we talk about workflow within our CRM systems, we commonly talk about cases, subcases, part requests, etc. But every queueable object within our Clarify/Dovetail system can have its own workflow. Including Solutions. Many people don’t think about a workflow around their knowledge. I wanted to touch on this, and show an example of a business process, or a workflow, for Solutions. Quick recap: what is a Solution? A Solution is a description of a known problem with one or more workarounds and/or resolutions. It is a piece of re-usable knowledge. Some refer to it as a KB or KnowledgeBase article. Here’s what a Solution looks like within DovetailAgent: Pretty simple. An ID number, a title, a status, a description of the problem, and one or more workarounds/resolutions. Simple Workflow Here’s an example of a simple workflow for a Solution:…